Account Manager

Account Manager

At Xtremepush, we enable companies to build, grow, and retain strong customer relationships by delivering exceptional technology, expertise, and customer service. As a leading provider of customer engagement solutions, our mission is to empower businesses to create meaningful, personalised experiences for their audiences. Due to rapid growth, we're seeking an Account Manager to join our high-performing team. In this role, you will be pivotal in fostering long-term, trusted partnerships with some of our most valuable customers. By driving revenue retention and growth through relationship building, cross-selling, and upselling, you'll directly contribute to our company's success. As an Account Manager, you will play a key role in ensuring our customers achieve exceptional outcomes through our platform. By leveraging your expertise and interpersonal skills, you'll help them realise the full value of their investment, fostering product adoption, expansion, and retention. This is a hybrid role.

Key Responsibilities

Client Account Management & Relationship Development:

• Serve as the primary point of contact for assigned client accounts.
• Build and nurture long-lasting client relationships, maintaining regular and proactive communication.
• Conduct Quarterly Business Reviews (QBRs) to discuss performance, align on strategic goals, and plan upcoming initiatives.
• Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

Business Development:

• Identify and present opportunities for cross-selling and upselling.
• Negotiate contracts and close agreements.

Reporting & Operations:

• Manage client interactions and track progress meticulously using HubSpot.
• Prepare and present detailed account status reports.
• Forecast and track critical account metrics, such as sales performance and annual revenue projections.
• Oversee the end-to-end management of RFPs, ensuring timely and high-quality delivery.

Client Partnership:

• Act as a client advocate, ensuring their needs and feedback are effectively communicated across teams.
• Collaborate with internal departments to develop and implement strategies that drive customer satisfaction and loyalty.
• Address client concerns promptly and escalate complex issues as necessary.
• Ensure the timely and successful delivery of solutions that align with customer objectives.

Your Experience and Qualifications

• Proven work experience in an Account Manager, Key Account Manager, Sales Account Manager, Customer Success Manager or relevant role
• Have at least 2 years experience in a tech / SaaS company
• Experience working in the sports, betting and gaming industry
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Familiar with SaaS customer management or have a background in data with a flair for client communication and understand consumer behaviour is desirable
• Additional language is desirable

Location

This is a hybrid role based in North America.