Program Support Assistant

Program Support Assistant

The Program Support Assistant (PSA) serves the Social Work Service at Northern Arizona VA Health Care System (NAVAHCS) in Prescott, Arizona. The PSA performs general program support work such as the collection, compilation, research, and/or tracking of data and program information. Performs training support duties for computer related issues which includes a variety of administrative functions necessary to the smooth management of an office.

Responsibilities major duties include but are not limited to the following:

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's operation.
• In charge of scheduling and environment of care issues.
• Provides orientation guidelines to other Program Support Assistant (PSA) and helps ensure the successful operation of the SWSL processes.
• Assists the assigned Social Work Chief or Supervisor in tracking data that ensures the optimum performance of the assigned SWSL Program(s), for example, Caregiver Support Program (CSP), Contract Nursing Home Program (CNH), Patient Align Care Team PACT Social Workers. For example, from databases tracking access to care, staff workload and productivity, and internal reports.
• Maintains current knowledge of facility resources, services, and SWSL processes/policies to oversee day-to-day operations, extract and track data.
• Supports program compliance to Commission on Accreditation of Rehabilitation Facilities (CARF), Joint Commission standards, and federal regulations in relation to environment of care and adhering to program standards.
• Maintains knowledge of various reporting programs, e.g., SAIL, VSSC, that support the SWSL program.
• Assists clinicians and/or Veterans with issues related to use of CVT and or VVC. Able to schedule for group rooms usage; and may be asked to schedule meetings and other events.
• Performs general administrative duties in support of the various functions of the assigned SWSL programs, such as Caregiver Support Program (CSP), Contract Nursing Home Program (CNH).
• Provides for the budgeting and financial management for SW. This includes budget formulation, justification, execution, and disbursement of funds to Veterans. Maintains timekeeping for all employees attached to the assigned MH Programs. May be asked to provide back-up to other PSA's. Files the required paperwork associated with timekeeping to the Payroll Department. Performs other duties as assigned.

Work Schedule: Monday Friday, 7:00 am 3:30 pm Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD145160 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.

Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Administrative and clerical work of an office, Utilizing word processing, spreadsheets, database, and software to manage information; Manages supplies and equipment by interfacing with supply, Maintaining time and attendance records, Performing data collection and preparing reports; and Receiving calls and visitors and directing them appropriately.

There is no educational substitution for the GS-06 level. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in d