DMV Customer Service Generalist-Staunton

DMV Customer Service Generalist-Staunton

Virginia's Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Staunton Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and are looking for a career with growth opportunities, we would like to speak with you. Job duties include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests; processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services. Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, as well as deferred compensation.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID cardholders, as well as over 8.4 million registered vehicles. In addition, the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum qualifications include strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments. Proven ability to provide excellent customer service and resolve inquiries efficiently. Attention to detail for accurate processing and verification of transactions. Problem-solving skills for resolving customer issues in fast-paced environments. Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel). Ability to read, understand, and interpret complex laws, policies, and DMV procedures. Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations. Driver's License: Must possess and maintain a valid driver's license with fewer than 6 demerit points. Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Additional considerations include familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling. Understanding public sector operations, including government processes, regulations, and customer service protocols. Proven experience in customer service, handling inquiries, and resolving escalated customer issues. Demonstrated administrative experience in document processing, data entry, and maintaining records.