Store Manager

Benefits:

Flexible schedule

Opportunity for advancement

Training & development

Store Manager – Job Description Wings Over USA

The Store Manager is responsible for the overall operation, performance, and success of the restaurant. This role focuses on leadership, team development, guest satisfaction, and maintaining high operational standards while achieving sales and cost control goals.

Position Summary

The Store Manager leads the restaurant team to deliver excellent guest service, strong sales performance, and efficient operations. This role requires professionalism, leadership, accountability, and the ability to maintain a positive culture while managing daily restaurant operations.

Key Responsibilities

Operations Management

Oversee all daily restaurant operations including front-of-house and kitchen

Ensure food quality, speed of service, and cleanliness standards are consistently met

Maintain proper food safety and sanitation standards

Monitor inventory levels and place vendor orders as needed

Ensure opening, shift change, and closing procedures are properly completed

Team Leadership

Hire, train, and develop restaurant staff

Schedule employees according to business needs while controlling labor costs

Hold team members accountable to company policies and performance expectations

Coach employees to improve performance, professionalism, and service standards

Lead by example in attitude, work ethic, and leadership

Guest Experience

Ensure every guest receives excellent customer service

Address and resolve guest concerns professionally and promptly

Monitor and improve online reviews and guest feedback

Encourage staff to create a welcoming and positive guest environment

Financial Performance

Manage labor costs and scheduling efficiency

Monitor and control food and alcohol cost

Complete weekly inventory and operational reports

Identify opportunities to increase sales and profitability

Compliance & Standards

Enforce company policies including employee conduct and professionalism

Ensure compliance with health department regulations and alcohol service laws

Maintain proper cash handling and security procedures

Qualifications

Previous restaurant management experience preferred

Strong leadership and communication skills

Ability to manage a fast-paced environment

Strong organizational and problem-solving skills

Professional appearance and attitude

Key Performance Metrics

Labor cost targets

Food cost and alcohol cost control

Guest satisfaction and online review ratings

Staff retention and team development

Sales growth and operational efficiency