UX/CX/AI Sales Lead - Insurance (US Remote)

Req ID: 387459

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a UX/CX/AI Sales Lead - Insurance (US Remote) to join our team in Charlotte, North Carolina (US-NC), United States (US).

Launch is looking for a UX/CX/AI Sales Lead - Insurance (US Remote) who will be responsible for helping us expand our presence in North America. Check us out: LAUNCH by NTT Data

At Launch by NTT DATA, we’re reimagining what technology can do when people are at the center. We design and deliver intelligent digital products and experiences that don’t just solve today’s challenges—they anticipate those of tomorrow. By blending design, strategy, and engineering, we help organizations move from ideas to outcomes that transform the way people live, work, and connect.

We’re not about slide decks or theory. We’re about creating real outcomes—platforms that evolve, experiences people love, and solutions that help organizations not just keep up with change, and digital products that deliver business impact.

UX/CX/AI Sales Leads are responsible for promoting our company's services. This critical role identifies and researches potential clients, engages with prospects, describes our services and closes sales. A UX/CX Sales Lead leverages their deep industry knowledge and expertise to understand customer needs and apply consultative selling techniques to lead the definition of solutions and proposals. Our approach is highly collaborative and often requires our UX/CX Sales Lead to orchestrate and execute across an array of client and internal personnel, building deep and lasting relationships along the way.

Job Responsibilities:
• Leverage deep industry knowledge to build relationships, understand customer needs and provide tailored solutions that drive revenue and customer success.
• Engage with prospects and existing clients through consultative selling techniques to uncover pain points and business needs, guiding them to the best possible solutions that align with their objectives.
• Work closely with solution team and practice experts to develop customized solutions that address client-specific challenges
• Define the client value and relevance of solution for client using industry relevant KPIs.
• Develop and maintain a deep understanding of industry trends, challenges and opportunities to provide insightful guidance and strategic advice on the industry for technology, product and business clients.
• Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance
• Actively facilitate and collaborate with the General Managers, Client Partners, Consulting Directors and other leaders to grow revenue and expand existing accounts, particularly in finding new buyers
• Learn and understand go-to market, key service offerings, sales plays, messages and motions
• Identify qualifying and closing new accounts/logos and opportunities in the designated industry areas, with the ability to travel as needed
• Manage total sales performance for the industry area, inclusive of pipeline health
• Drive/lead coordinated industry marketing efforts in tight partnership with GM, CRO and Marketing
• Coordinate/co-lead renewal and expansion SOWs as needed
• New logo lead generation through various motions & activities as defined by the company and/or the individual
• Ensure CRM is sustained as the single source of truth
• Participate and/or lead in account planning, and take ownership of establishing, following up, managing and executing on account, pursuit and close plans
• Participate and contribute to weekly, monthly, quarterly, and annual sales and account planning meetings/calls
• Build pursuit plan for leads and follow-up to qualify, disqualify, nurture, and ultimately close opportunities

Basic Qualifications:

• 10+ years of experience selling professional, consulting, and /or digital with proven track record of exceeding quota within the Financial Services industry with a focus on Insurance.
• 10+ years of demonstrated experience with a clear understanding of P&C insurance, Life Insurance and Annuities, Commercial Insurance and Insurance brokerages.
• 10+ years' experience selling in digital product design, service design, user experience, research, experience technology and innovation areas.
• 3+ years' experience and a strong understanding of PoV on emerging technologies, GenAI and AI technologies for the respective industry.
• 8+ years of experience in a leadership role, utilizing critical thinking, organizational, planning and follow-up skills, with attention to detail and the ability to multi-task.
• 8+ years of experience engaging with senior executives, partners, and customers with excellent writing and communication skills

Desired Skills:
• Effectively communicate at all levels of the organization; ability to facilitate problem resolution within all levels of an organization and across organizations
• Experience selling outcome-based work with teams vs. staff augmentation
• Strong persuasion skills to align client problems with solution offerings

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $128,000-$316,333. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

Location Preference: (New York City, Charlotte, Atlanta, Chicago, Texas, South or Northeast)

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