Insurance Service Agent

Join the team as a Service Agent with our insurance industry client in Westlake, TX! In this role you will blend high-level client communication with technical insurance expertise. This role is a combination of inbound "Intro Calls" and complex non-call support, focusing on efficiency, policy accuracy, and peer mentorship across multiple lines of business. Requirements Experience: 1–2 years in insurance service or non-call support. Operational Skills: Ability to manage 5–10 state licenses and navigate complex CRM dashboards. Communication:Problem-solving skills and a high attention to detail. Education: High school diploma or equivalent. License: Active Texas P&C License is preferred, but not required. salary: $41,600 - $52,000 per year shift: First work hours: 10 AM - 7 PM education: High School Responsibilities Manage inbound calls, chats, and texts with a focus on warm service and retention/cross-sell identification. Process policy endorsements, audits, and updates across 20+ top carriers and 150+ systems. Maintain 98%+ accuracy while adhering to state regulations and carrier SLAs. Navigate Salesforce, Vonage, and multi-carrier platforms with precision. The essential functions of this role include: working weekends Skills Insurance CRM Multi-tasking Verbal Communication Written Communication Problem Solving Critical Thinking Qualifications Years of experience: 1 year Experience level: Experienced Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical prescription dental vision AD&D life insurance offerings short-term disability 401K plan This posting is open for thirty (30) days. Experience Experienced 1 year Education High School (required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, #J-18808-Ljbffr