Guest Service Representative

Overview: We are seeking a friendly, reliable and customer focused Front Desk Associate to be the first point of contact for our guests and clients. Apon this role you will create a welcoming experience, manage daily front desk operations and support the team with tasks. Responsibilities include check-in/check-out, handling reservations, addressing guest inquiries or concerns. SHIFT HOURS: 3pm-11pm weekdays and weekends

START AS SOON AS POSSIBLE!

Key attributes and responsibilities of the position include: Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift Takes and records advance reservations accurately and confirms requests Maintains a clean and organized lobby and front desk area including restocking coffee and amenities Qualifications: Experience in other hotels or a comparable service industry dealing with customers Prior PMS system experiences a plus! Source: Hospitality Online #J-18808-Ljbffr Hampton Inn & Suites Birmingham/280 East-Eagle Point