Senior Food and Beverage Manager

Job Description

Job Description

Department: Senior F&B Director

Job Title: F&B

Location: Troutbeck

Reports to: Managing Director

Pay rate: $80k-90k dependent on experience

About Troutbeck

Come be a part of history at Troutbeck, a gorgeous 250-acre estate hotel retreat in Amenia (NY) right on the northeastern border of NY with CT. Originally a sprawling private estate with a vibrant history, Troutbeck is more than an estate hotel with best-in-class amenities – it’s a destination for inspiration, restoration, and community building. It is a place to build memories.

Who We Are

We have been home for centuries to naturalists, poets, and romantics. We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Troutbeck. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds – we all succeed!

Our restaurant sources as locally as it gets, pulling from our neighboring farms for produce and proteins, or growing some of our own to bring to our table.

Main Duties

• Ownership of all Food and Beverage functions.
• Budget building, forecasting, oversight and reporting to Executive team.
• Training strategies, course, and compliance tracking.
• Restaurant, Pool, and Banquet (Corporate and Weddings) in a high-end customer centric hotel.
• Best-in-class customer service is essential in this role, responding to guests requests in real-time politely and professionally. Handling escalated situations.
• SOP development and maintenance.
• Department labor strategy ownership including labor needs reporting.
• In real time reports to management on any observed issues or unusual activities observed during the course of your work.
• Training of new and existing staff as required.
• General supervision of staff & F&B management including but not limited to coaching in the moment, tracking time & attendance, and reviewing room checklists.
• Will act as Manager on Duty for other departments as needed.
• Ad-hoc support for special projects may be assigned.

Requirements

• 5 or more years F&B experience with at least two of those years in a upper management role in a hotel (or similar) environment is required. Two years Director level or equivalent of Food and Beverage in a high-end customer centric hotel setting is preferred.
• 5 years of management experience is required.
• At least 5 years of budget management experience required, 2 years of budget ownership and reporting is required.
• An in-depth understanding of culinary and wine/beverage presentations and pairings is required. A history of working in a chef or culinary capacity is preferred but not required.
• A complete understanding of all NYS training and compliance requirements, and the ability to develop/track/enforce all needs.
• You must have flexible availability to work.
• You must be able to move independently around the grounds, including on gravel paths.
• You must be able to lift items up to 50 lbs. as needed.

Who You Are

• You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ‘Not my job’ is not in your vocabulary.
• You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador!
• You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.
• You are punctual and accountable. You know that responsibility and reliability are key to success.
• You are a team player. When one of us succeed – We all succeed!

What We Offer:

• A benefit package which includes paid time off, medical, dental, vision, 401k, and an employee assistance program.
• Employee discounts for food and rooms when you are not working. A free meal for 2 in our dining room is offered quarterly for you to experience our newest seasonal offering.
• 2mFree family-style meals are served daily, free to you when you are working.
• A culture that values learning, development, and internal promotions when appropriate.