Technical Trainer

Join to apply for the Technical Trainer role at Apex Systems . 2 days ago Be among the first 25 applicants. Job Description: Apex Systems is a world-class technology services company that leverages industry insights and experience to deliver solutions fulfilling our clients’ digital visions. Job#: 2083433 Position: Intermediate Technical Trainer / Instructional Designer Location: 100 Hancock Street, Quincy MA Candidates must reside within 2 hours of Boston, MA. Duration: 12 months + possibility of extension Rate: Negotiable based on experience Job Responsibilities: Develop, design, deliver, and maintain training programs explaining CCFA software features and workflows to diverse audiences. Translate technical jargon into understandable language for non-technical users. Adapt training content for individuals with limited English proficiency. Facilitate live training sessions both in-person and online. Collaborate with stakeholders to assess training needs and effectiveness. Create engaging educational materials using adult learning principles. Manage tickets using ServiceNow, providing technical support and escalating issues as needed. Develop on-demand training modules using Microsoft 365 tools, GoToMeeting, and Zoom. Required Skills and Qualifications: Experience in technical training or education roles with the ability to explain complex technical concepts clearly. Skills in designing and maintaining training materials such as manuals, guides, and e-learning content. Knowledge of adult learning theory and instructional design best practices. Experience delivering training both in-person and online. Experience working with diverse populations, including non-native English speakers. Strong communication and interpersonal skills. Familiarity with ServiceNow or similar ticketing systems. Understanding of fiscal systems, budgeting, and public benefits processes. Preferred Skills and Experience: Experience with public benefits systems, especially in early childhood, education, or health sectors. Experience using content management systems and e-learning authoring tools like Articulate. Experience in government agency environments. Familiarity with Jira and Agile methodologies, including facilitating Scrum ceremonies. Additional Information: Apex Systems is an equal opportunity employer. We consider qualified applicants with criminal histories in accordance with applicable laws. For accommodations during the application process, contact [email protected] or call View phone number on click.appcast.io. We offer comprehensive benefits, including health insurance, 401K, stock purchase plans, professional development resources, and more. Join a company recognized for excellence and innovation in IT services. #J-18808-Ljbffr Apex Systems