Commercial Lines Account Manager

Overview Árachas Group, LLC is an independent insurance and risk management company serving clients in Bartlett, IL and across the United States. We focus on delivering business, employee benefits, and personal insurance solutions with high-touch relationships, empathy, and advocacy. Position Summary The primary function of this role is to manage and service a portfolio of large, complex commercial insurance accounts. This role involves building strong client relationships, ensuring policy accuracy, handling renewals, and providing exceptional customer service. The Account Manager serves as a key liaison between clients, insurance carriers, and internal teams to ensure coverage needs are met effectively. Key Responsibilities Client Relationship Management Maintain strong client relationships by responding to inquiries and providing timely support. Maintain records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system. File claims on behalf of clients and follow up as needed. Issue certificates of insurance and evidence of property. Policy Administration Maintain assigned Producers’ current book of business. Review and maintain expiration lists and renewal schedules. Submit change requests and process endorsements. Review policies, endorsements, and audits for accuracy. Assist with audits and ensure timely resolution of discrepancies. Marketing & Proposal Development Market new and renewal business. Prepare and present insurance proposals to clients. Market and issue bonds as required. Operational Support & System Management Review and update daily activity lists to ensure task completion. Confirm data accuracy within Applied Epic agency management system. Invoice agency bill premiums and set up finance contracts. Delegate appropriate tasks to Customer Service Representatives (CSRs). Collaborate with team members to ensure seamless service delivery. Mentor staff, provide expertise and answer questions. Participate in formal and informal team meetings and contribute to process improvements. Qualifications Must possess an active Property & Casualty license in the state(s) in which business is conducted Minimum of 10 years of experience in the insurance industry, with a focus on commercial insurance or property & casualty insurance Proven account management experience within an agency or brokerage setting Knowledge of commercial insurance products and usages Knowledge of insurance coverage and ability to communicate clearly to clients and underwriters Experience with Applied Epic highly desired; will consider other agency management systems Proficient with Microsoft Office Suite Excellent communication and interpersonal skills Professional demeanor and positive attitude Detail-oriented with the ability to handle multiple clients, tasks, and requirements Occasional travel may be required Ability to pass a criminal background check, as permitted by law Schedule Monday-Friday, 8:30am-5:00pm Locations 18W140 Butterfield Road, Suite 100, Oakbrook Terrace, IL 60181 3020 Woodbury Drive, Woodbury, MN 55129 Note: No solicitation notifications are included in this posting. Keystone and partner agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and HR approval to submit resumes for a specific requisition, third-party submissions will not be considered. #J-18808-Ljbffr Árachas Group