Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is a vital Center based front office patient support role. They are responsible for checking in all patients, making sure all necessary paperwork is in charts before a patient can be seen, answering and directing all calls, scheduling new patients, collecting copays, entering new patients in the system, handling referrals, and rescheduling appointments for prescribers.

Schedule: Monday - Friday, 8am - 5pm.

Location: 24221 Calle De La Louisa, Suite 300, Laguna Hills, CA 92653

Primary Responsibilities: 

• Check in/Check out procedures
• Greet clients entering center, answer phones, accept payments
• Prepare paperwork for new clients and reviewing for accuracy
• Closing client files where appropriate (paper and electronic) Data entry for new enrollments and terminations, process records requests and updating patient information as appropriate as collected
• May assist with correspondence for clinicians
• Providing reception and clerical support in the clinic's front office
• Scheduling appointments, taking messages, and responding to the needs of patients and callers
• Courteously greet clients or visitors and maintain sign-in sheet
• Assist with new clients (offer & explain paperwork, verify completion, signatures & consents, obtaining insurance information, and completion, signatures & consents, obtaining insurance information, and input face sheets)
• Schedule new clients appropriately according to staff qualifications and insurance requirements, then send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Secure patient information and maintain patient confidentiality by safeguarding medical records and keeping patient information confidential

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED 
• 1+ years of experience in an office environment, preferably in a mental health or medical setting

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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