Senior Digital Product Manager

7‑Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting‑edge innovation — working hard to be the customer’s first choice. 7‑Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you’re ready to grow, lead and make a difference, come join our team and help shape the future of convenience. The Senior Product Manager is responsible for elevating and modernizing 7‑Eleven’s customers, store and franchisee‑facing experiences. As a Senior Product Manager, you’ll develop new experiences that will not only transform the business but will shape our digital future. You will define product strategy, develop, launch, and enhance products and services that drive our business forward. This role will support digital payments‑related experiences as part of the broader customer journey, such as checkout, stored payment methods, payment preferences, refunds, transaction issue resolution, or integrations with internal and external payment partners. You’ll work closely with our software teams to define product requirements and coordinate resources from key stakeholders. You’ll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience and professional experience building impactful and meaningful customer experiences. Strategy & Planning (40%) Seek to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value Translate business goals and end user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third‑party partners Identify goals, metrics and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings Manage and groom the product backlog; make future decisions based on the value that will be delivered Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class Ensure that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction Delivery & Execution (40%) Work with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing Create, prioritize and accept user stories; incorporate them into release planning Make product decisions that drive value on a daily basis Partner with engineering, UX, QA, finance, operations, risk, and third‑party partners to deliver customer‑facing digital experiences, including payments‑adjacent capabilities where applicable Identify and consider pros, cons, issues, obstacles, dependencies and value associated with features and enhancements Translate customer, business, and operational needs into clear requirements for payment‑related journeys without needing to own the full payments ecosystem strategy Lead and mentor the team in standups, iteration planning sessions, product demos, and retrospectives Condense complex technical concepts into non‑technical language for stakeholders Team & Stakeholder (20%) Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments Act as a proponent of modern agile development practices Advocate for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps Manage cross‑functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience Guide more junior team members in strategy, alignment, analysis and execution tasks Participate in and contribute to learning activities around modern agile design and development core practices (communities of practice) Participate in talent acquisition, development and retention activities in support of the team Basic Qualifications Bachelor’s Degree 5+ years of experience in digital/agile product management Prior exposure to digital payments, checkout, wallet, fintech, retail, e‑commerce, or transaction‑based customer experiences Proven experience in translating customer needs into product features and user interface design, with proficiency in tools such as JIRA, Confluence, wireframing and analytics software Significant experience working with design and engineering – working with full‑stack teams and an understanding of APIs and microservices architecture to collaborate effectively with engineering teams Strong analytical skills Preferred Qualifications Bachelor’s degree in Computer Science, Engineering, Business, Finance, or a related field MBA or Master’s degree Familiarity with digital payments concepts such as authorization, settlement, tokenization, refunds, disputes, fraud controls, or payment provider integrations; deep domain expertise Position is onsite and based in Irving, TX Position not eligible for sponsorship #J-18808-Ljbffr 7-Eleven