Client Service Representative

PetVet Care Centers' Newtown Veterinary Specialists is currently seeking Client Service Representatives to join their team. Position Overview The Client Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications (Required) Must have 2 or more years in a fast-paced customer service role. Must be able to manage multiple computer systems and phone lines. Must be comfortable handling cash. Preferred Skills (Nice to Have) Preferred experience working in a veterinary setting, specifically emergency and specialty. Schedule Varied shifts, 5-8 hour shifts, 1 weekend day commitment. Shifts vary from 7am-3pm, 8am-4pm, and 9am-5pm. One major and one minor holiday annually, scheduled based on seniority. What We Offer We care deeply about supporting our team members professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle a relief fund for team members facing personal hardship Local hospital culture backed by national resources PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. #J-18808-Ljbffr