Field Service Engineer

Field Service EngineerThe security and detection business creates solutions that are used in non-laboratory environments such as airports, border protection, fire service or police & military environments. Overview of the RoleWe are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance, and repair of systems. This may include hardware, software, and networking products as well as operating systems.You will spend 4-5 days per week in the field visiting customers. As this role will cover our aviation and airport customers, this position is onsite in Little Falls, DE when not travelling.Key Responsibilities:Diagnose and resolve product performance problemsEnsure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performanceProactively respond to potential equipment or software issues to prevent unplanned interruption of customers' businessDeliver fully integrated solutions, which may include peripherals, communications, operating systems and applications softwareServe as an internal resource on technical issues and manage product escalationsCollaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customersMay deliver internal technical training and maintenance seminars and workshops for field engineers or customersMay calibrate equipment on-site for large volume customersQualifications:Bachelor's or Master's Degree in physical science or engineering or similar/ equivalent experience4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field positionMust be able to obtain and hold security clearance to gain access to customer sitesMust have a valid passport to gain access to government sitesValid US driver's licenseMust be able to travel up to 75% overnightSpectroscopy experience highly desirableTravel Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Services & Support