Salon Manager

Overview Salon Manager (BTC1 / BTC2) At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind‑the‑chair salon manager, you may work up to 8–16 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Additionally, leaders coach and motivate your team to become the top salon professionals in America, while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon! Primary Responsibilities Client Experience Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience. Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the … Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition. Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner. Team Development Proactively recruits qualified stylists to join the team through the use of Social Media, targeted recruiting websites, referrals and engaging stylists at local salons and cosmetology schools. Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness. Creates opportunities for learning that drive associate success throughout their career. Ensures stylists complete available training by scheduling associates for core and artistic education as courses are offered internally. Inspires loyalty, passion, and growth in the salon by creating an inclusive, respectful, professional and fun environment. Business Performance Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity–referral–rebooking–return‑rate and client acquisition standards. Delivers salary‑cost objectives to achieve the profit plan. Merchandising Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in the salon. Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery. Handles or directs the salon team to address product‑related issues that have the biggest impact to the client. Manages backbar expenses to meet the plan. Performance Standards / Programs Consistently meets established performance standards for the role, including product and service sales, client experience, productivity and attendance. Reviews and follows all company programs, including hiring practices and state safety regulations, and accurately advises salon associates on how to address related issues. Cosmetology License A current cosmetology license is required in the state you are applying. Core Competencies Prioritizes Customers Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Makes the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail. Also meets the needs of salon associates by valuing the need for work–life balance and prioritizing important experiences in and out of the workplace. Takes Accountability Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manages and understands what is happening in the salon and leads by example. Equips the team with the tools and skills they need to be successful on the job, celebrates associate wins, and encourages pride in their accomplishments. Produces Results Establishes goals and explains how success will be measured for each area of responsibility. Prioritizes work and remains adaptable to change as new challenges arise. Motivates the team to stay focused on driving team and company results to reach quarterly and annual goals. What You Get In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service. Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit Pay Range USD $16.00 – $22.12 per hour. #J-18808-Ljbffr