Operational Support Officer

Operational Support Officer Location: Norwich Magistrates Court Job Type: Full-time, Temporary (with potential to extend) Hours: Monday to Friday, 37 hours per week (7.4 hours per day) Pay Rate: £12.86 per hour Benefits: Weekly pay, holiday entitlement, pension scheme access, free on-site parking Start Date: ASAP Are you an organised administrator with excellent customer service skills? Do you enjoy working in a fast-paced environment where your work makes a real difference? We are currently recruiting for an Operational Support Officer to join our public sector client at Norwich Magistrates' Court. This is an excellent opportunity to gain valuable experience within the justice system, supporting court users, legal professionals, and judicial staff while helping to ensure the smooth operation of court services. The Role As an Operational Support Officer, you will play a key role in supporting the day-to-day running of the court. You will provide administrative and operational support across a range of functions, ensuring court users receive a professional and efficient service. Your responsibilities will include: Customer Service & Court User Support Providing support and guidance to court users, stakeholders, and members of the public through face-to-face interaction, telephone calls, and written correspondence. Assisting individuals with a range of needs by providing clear and accurate information and signposting them to appropriate services. Responding to enquiries using HMCTS guidance and service procedures. Supporting users through complaints processes and helping to resolve issues promptly where possible. Administrative Support Preparing documentation and completing administrative tasks to support court hearings and case progression. Managing case files, maintaining accurate records, and ensuring compliance with information security and data protection requirements. Processing correspondence, scanning, filing, and data entry tasks. Supporting diary management and administrative activities for judicial and operational teams where required. Operational Support Assisting with court listing and scheduling activities to ensure effective use of court resources. Supporting jury service administration, including attendance management, deferrals, and expense processing. Assisting with enforcement and fine collection processes. Producing basic statistical and financial reports as required. Identifying operational risks and escalating issues to senior colleagues when necessary. Health & Safety Supporting health and safety processes within the court building. Assisting with facility checks, issue reporting, key management, and emergency procedures, including Personal Emergency Evacuation Plans (PEEPs). What We're Looking For We're looking for candidates who can demonstrate: Previous administration and/or customer service experience. Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. The ability to handle sensitive and confidential information professionally. Confidence using Microsoft Office and other IT systems. The ability to prioritise workloads and work effectively in a busy environment. A positive and professional approach to customer service. Benefits £12.86 per hour Weekly pay Paid holiday entitlement Pension scheme access Free on-site parking On-site staff room Opportunity to develop skills within the justice system Additional Information This role is fully office-based at Norwich Magistrates' Court. Interviews will be conducted in person. Basic clearance is required before starting. If you're looking for a rewarding role where you can combine administration, customer service, and operational support while contributing to the effective delivery of justice services, we'd love to hear from you. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. #J-18808-Ljbffr Brook Street