Beverage Supervisor, Casino Bars (Caesars New Orleans)

Join A Team That Goes All-In On You

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

Benefits: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• Free Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Discount Program within Caesars Partner Network
• Fun and Free Team Member Events
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

Job Summary:

The Casino Bars Beverage Supervisor is responsible for monitoring and supervising the daily Casino floor operations on a specific shift for beverage and slots, ensuring that courteous and prompt service is provided by all employees.

Essential Job Functions:

• Directly responsible for training Beverage Servers, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
• Exhibits sound decision-making qualities, motivates personnel, and exhibits effective supervisory skills.
• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules.
• Responsible for all casino beverage functions and employees.
• Possesses knowledge of the gaming rules and regulations.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Exercises appropriate discretion to identify situations that require the attention of management.
• Observes, supervises and countersigns hand paid jackpots.
• Familiar with the federal currency transaction reporting guidelines and implements the same.
• Oversees all jackpots to ensure the prompt and accurate execution of every transaction.
• Completes daily personnel assignments and reassigns personnel on the floor based on business volume.
• Observes all personnel in the performance of their duties.
• Builds a rapport and coordinates daily functions with support service departments.
• Coordinates with Security to detect and prevent attempts to cheat or damage slot machines and to identify floor irregularities to the Slot Shift Manager.
• Ensures timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals.
• Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications:

• High school diploma required.
• Must possess strong supervisory and leadership skills. Must have strong knowledge of the various internal written and verbal codes/abbreviations.
• Must project professionalism and possess excellent verbal and written communication skills.
• Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
• Slot or Beverage experience preferred but previous supervisory experience is acceptable.
• Must have the ability to make quick decisions and have the ability to train, follow and execute training manuals.
• Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.

Physical, Mental and Environmental Demands:

• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on feet for long periods of time. Must have a sense of urgency and keep up with fast paced business practices.
• Must be able to work in stressful situations.
• Must possess basic math skills.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

Gaming Permit:

Non-key

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Note: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.