Desktop Support & Infrastructure Specialist - West Palm Beach, FL
$85k - $95kDaley and Associates
Desktop Support / Infrastructure Specialist | West Palm Beach, FL We’re working with a leading real estate organization that is looking to add a Desktop Support / Infrastructure Specialist to its growing IT team in West Palm Beach. This is a hands-on role for someone who enjoys being the go-to technical resource in a fast-paced environment. You’ll support employees and senior executives, troubleshoot complex Microsoft 365 and network issues, manage onboarding/offboarding, and keep office technology and conference room systems running smoothly. Responsibilities Provide Tier 1–3 technical support across multiple offices, including white-glove support for senior executives Troubleshoot and administer Microsoft 365 and Microsoft Entra / Azure AD Own employee onboarding and offboarding, including hardware, software, accounts, and workstation setup Troubleshoot conference room AV, video conferencing, phones, printers, and other peripherals Troubleshoot network connectivity and work alongside broader IT teams on more complex infrastructure issues Support network hardware and various building technology systems, including access control, CCTV, and related infrastructure Manage IT assets, hardware inventory, and vendor/IT team coordination Take ownership of issues from initial request through resolution and follow-up Requirements 3+ years of hands‑on IT support / desktop support experience Experience supporting 100+ users Strong Microsoft 365 administration and troubleshooting experience Experience with Microsoft Entra / Azure AD Comfortable handling Tier 2/3 escalations and complex technical issues Strong networking fundamentals and troubleshooting experience Experience supporting executives or providing high‑touch customer service Excellent communication skills and a proactive, self‑sufficient approach Experience with AV/conference room technology Real estate, commercial property, or building systems experience is a plus Compensation $85,000–$95,000 base West Palm Beach, FL (5 days onsite) #J-18808-Ljbffr Daley and Associates
Vacancy posted 4 days ago
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