Field Service Technician

Field Service Technician

Location: Sheboygan, WI

Job Type: Hourly, up to 90% travel

Industry: Machinery Manufacturing

About the Company: A trusted provider of automated packaging systems, offering full-line, turnkey solutions to enhance packaging efficiency. They specialize in user-friendly premade pouch packing machines, cost-effective VFFS baggers, high-speed vertical baggers, and multilane stick packaging machines, serving diverse industries such as food products and pharmaceuticals.

About the Role:

We are seeking four Field Service Technicians to provide exceptional technical service, training, and support to our customers. This is a high-priority position with one role based in Texas and three positions located near major airports (Chicago, Indianapolis, Detroit, etc.) to facilitate travel. The job involves 80-90% travel, requiring flexibility for domestic and occasional international assignments. These roles involve on-site troubleshooting, maintenance, and installations with a focus on ensuring smooth operations for both existing and prospective customers. You will collaborate with cross-functional teams, maintain service documentation, and utilize ERP tools to ensure accurate reporting. The ideal candidates will possess both mechanical and electrical expertise and excel in customer service.

Key Responsibilities:

• Provide on-site installation, maintenance, and repair services during field visits.
• Troubleshoot mechanical and electrical systems and resolve service-related issues efficiently.
• Collaborate with internal teams (production, service, and project management) to deliver high-quality service.
• Maintain detailed and timely service reports, logs, and documentation.
• Utilize ERP tools to track service actions and generate customer experience reports.
• Understand and respond to customer needs, offering recommendations as appropriate.
• Cultivate positive, long-term customer relationships.
• Uphold company protocols and maintain compliance with field service standards.

Compensation:

• Base pay: $26-$36/hour, depending on experience.
• In-plan compensation: Additional $15/hour while working with customers.
• Overtime pay: Saturday overtime and regular overtime available.

Qualifications:

• High School Diploma required; Technical Diploma preferred; Bachelor's degree is a plus.
• 2+ years of relevant experience in a technical service role.
• Ability to read electrical schematics and troubleshoot electrical wiring.
• Mechanical proficiency and experience working with machinery.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Familiarity with ERP systems for tracking and reporting purposes.
• Strong customer service and organizational skills.
• Valid driver's license with no major violations in the last 3 years.
• Willingness to travel up to 90% annually, including weekends and international travel (less than 10%).

Additional Information:

• Business Hours: Monday through Friday, with flexibility for weekend travel as needed.
• Location: One role in Texas, three near major airports (Chicago, Indianapolis, or Detroit).
• Travel: Extensive travel up to 90%, with some international assignments.
• This is an equal opportunity employer.