Head of Customer Services Latam

Full-time

Customer Services operations across multiple countries in Latam
Multinational company operating in the healthcare/diagnostics sector

About Our Client

Large multinational company operating in the healthcare/diagnostics sector, with a well-established presence in Latin America and a strong focus on innovation, quality, and health impact.

Job Description

Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability.
Define and execute the services strategy aligned with overall business objectives.
Ensure operational excellence, customer satisfaction, team engagement, and financial results.
Manage KPIs, budgeting, forecasting, and operational performance.
Lead transformation, continuous improvement, and organizational optimization initiatives.
Ensure regulatory compliance, governance, and quality standards.
Lead large and diverse teams, including the management of partners and distributors in selected markets.

The Successful Applicant

Senior executive with solid experience in Customer Services, Operations, or related areas, within a regional/multi-country context.
Proven track record in leading large teams and driving transformation initiatives.
Strong strategic mindset, results orientation, and ability to operate within matrix organizations.
Previous experience in healthcare, diagnostics, or other regulated industries is highly desirable.
Fluent English required; Spanish and Portuguese are strong differentiators.
Willingness to travel frequently across the region.

What’s on Offer

Aligned with market practices.

Contact

Natalia Frediani

Quote job ref

JN-032026-6985171

Apply

Vacancy posted more than 2 months ago

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