IT Help Desk Technician

Job Description

Job Description

We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team.

Responsibilities:
• Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access.
• Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting.
• Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform.
• Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context.
• Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment.
• Travel to nearby branch locations when needed to deliver in-person technical assistance and device support.
• Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.