Customer Service Representative

Customer Service Representative
Schedule: 8:00 AM–4:30 PM
Compensation: $29-31 per hour
Position Overview
We are seeking an experienced Customer Service Representative with a background in manufacturing to support customer relationships and ensure efficient day-to-day order management. The ideal candidate will have prior manufacturing customer service experience, strong communication skills, and the ability to coordinate effectively with internal departments to meet customer needs.
Key Responsibilities
Serve as the primary point of contact for customer inquiries and requests.
Process and manage customer orders, ensuring accuracy and timely delivery.
Communicate order status, shipping updates, and potential delays to customers.
Coordinate with production, shipping, and other internal departments to resolve customer issues.
Maintain accurate customer records, order information, and related documentation.
Address customer concerns professionally and work toward timely resolutions.
Provide responsive service to maintain strong customer relationships.

Pay Details: $29.00 to $31.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.