IT Technician

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world‑class team brings to life the incredible, award‑winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best‑in‑State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? Benefits & Perks One free meal per shift Free theme park access Diverse culture and opportunities to reach potential Training and development opportunities Social responsibility and community involvement About Lakewood Regional Support The regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. This position is responsible for the operation and maintenance of both POS systems and will also provide a wider coverage area. The position reports directly to the I.T. Director. Essential Functions and Responsibilities Maintain Micros system hardware and software Correct database issues throughout the Micros system Process all Micros changes and menu configuration requests Organize proper retention of historical data either to disk or tape Fix or replace non‑operational equipment Maintain the retail systems hardware and software Fix or replace defective hardware Work with the retail manager to ensure proper configuration Cover weekend hours as part of a seven‑day I.T. coverage plan Establish and conduct a preventive maintenance schedule for all printers and PCs Collect a hardware inventory for comparison to our automated list Manage and administer all Loews Hotel policies as they relate to the I.T. department Supportive Functions and Responsibilities Notify appropriate individuals promptly and fully of all problems and/or unusual matters of significance Attend all appropriate hotel meetings and training sessions Promote teamwork skill at all times Polite, friendly, and helpful to all guests, management and fellow employees Maintain cleanliness and excellent condition of equipment and work area Execute emergency procedures in accordance with hotel standards Comply with safety regulations and procedures Comply with hotel standard policies and rules Recycle whenever possible Remain current with hotel information and changes Comply with hotel uniform and grooming standards Make decisions on imperfect information Agility in multi‑tasking Bias toward action Decisiveness Other duties as assigned Qualifications Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS Management and operation of Retail POS and F&B POS (Micros) Knowledge of network architecture and system design Effective organization and communication skills #J-18808-Ljbffr