Education Program Specialist

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! The American Red Cross is seeking a highly adaptable and mission-driven Regional Program Specialist - Reserve to support our Services to the Armed Forces (SAF) programs in overseas locations. SAF reserve staff are typically assigned to short-term deployments of approximately 6 months plus 9 weeks of remote training on a part-time basis, 2 weeks of in-person training and mandatory paid time off at the end of the assignment. In between deployment assignments, reserve staff are considered inactive and are not paid until they begin a new deployment rotation. This role is not eligible for relocation assistance. In this unique and critical role, you will deploy to a U.S. military installation in the Middle East, Africa, or Eastern Europe. Candidates must be prepared to live and work on a military base, adhere to military rules and customs, and operate in dynamic and austere environments. This position is part of our mobile staff which requires meeting strict medical and security clearances prior to employment. WHAT YOU NEED TO KNOW: Manages and administers the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Also responsible for the management and administration of American Red Cross Service to the Armed Forces (SAF) and International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL), within their area of jurisdiction. This is accomplished through managing volunteers and working with other Red Cross departments. Emergency Communication Casework (SAF Hero Care Network Services) Facilitate the delivery of emergency communication messages and related support services to military members and their families. Coordinate and conduct follow-up services with clients and ensure all activities are logged and documented. Maintain operational awareness by updating rosters, unit contacts, and case logs in alignment with mission guidelines. Support contingency operations during high-volume events and serve as the local liaison for Hero Care casework. Financial and Reporting Management Monitor service delivery outcomes and ensure accurate documentation and reporting of program activities. Identify trends, assess service needs, and contribute recommendations for program improvement. Collaborate with Red Cross leadership on deployment feedback, staff mentorship, and onboarding support for mobile team members. Assist with travel coordination, logistics, and reporting as needed for mobile deployments. Relationship Management and Community Outreach Build strong and sustained relationships with military leadership, command staff, and installation partners. Conduct outreach through command briefings, education sessions, presentations, and one-on-one engagements. Increase Red Cross visibility using Armed Forces Network, base bulletins, social media, and approved local marketing channels. Represent the Red Cross at official functions, ceremonies, and community events. Volunteer Management Manage all phases of the volunteer engagement cycle: recruitment, onboarding, training, supervision, recognition, and offboarding. Recruit and mentor leadership volunteers to support Red Cross program delivery across SAF/IS, Disaster Cycle Services, Training Services, and Blood Services. Utilize the Volunteer Connection platform to manage volunteer documentation, communication, and compliance. Promote a positive, inclusive volunteer environment aligned with Red Cross values. Service Delivery Management Ensure consistent and high-quality delivery of Red Cross programs to service members, veterans, and their families. Supervise volunteer service delivery teams to ensure strong program impact and alignment with mission needs. Coordinate educational briefings, community workshops, and special events supporting SAF/IS objectives. Provide family support services including wellness check-ins, emergency communications, and referrals to community resources. Promote and implement International Services programs within the local community. Mobile Deployment Readiness and Operational Support Serve as a deployable member of the SAF Mobile Team for a 6-month overseas assignment. Support U.S. military operations across the Middle East, Africa, and Eastern Europe. Live and work on military installations, following all base policies, customs, and operational requirements. Maintain full deployment readiness, including required medical clearances, training certifications, and security standards. Support emergency, surge, and disaster operations as part of the Hero Care Network Contingency Team. Participate in readiness drills, maintain casework proficiency, and respond to emergency communications and crisis situations as needed. WHAT YOU NEED TO SUCCEED Education: Bachelor's degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience. Experience: A minimum of five years related experience in program management or related field is required. Managerial Experience: n/a Preferred Skill Set: A current, valid driver's license with good driving record is required. Skills and Abilities: Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. The ability to balance multiple priorities is essential. Familiarity with military culture, regulations and protocol is strongly desired. Experience with American Red Cross programs and services is strongly desired. Work Conditions: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Mobility Requirements To be eligible for selection and maintain employment in this position, candidates must meet the following requirements: U.S. citizenship is required. Must be able to obtain a secret security clearance and a no-fee U.S. passport. Worldwide mobility is a condition of employment and an essential function of this position. Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families. Must meet strict medical and physical requirements, including immunizations required by the U.S. military. May be required to wear military uniforms and live and work in harsh and stressful environment in conflict areas. Periodically accompanies the military on deployments. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues. Core Competencies Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present. Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission. Servant Leader: Successful candidates must be leaders who put others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances. BENEFITS FOR YOU: Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, Summary of Rights #J-18808-Ljbffr