Customer Service Representative, Member Care

Job Description

Job Description

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day.

Job Responsibilities

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health's products and services

• Provide excellent customer service in a timely and positive manner

• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

• Handle issues and complaints where appropriate

• Maintain policies and standard operation procedures

Requirements

• Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment

• People-first communicator - you listen with empathy, connect easily, and meet members where they are

• Clear and confident in both written and spoken communication, with the ability to answer questions in the moment

• Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans

• Education: High school diploma or equivalent required; bachelor's degree preferred

• Bilingual in English and Spanish (preferred)

• Experience in healthcare or insurance (preferred)

Available for one or more of these shifts options (Eastern Standard Time):

• Shift 1: Monday–Friday, 10:00am–6:30pm ET
• Shift 2: Monday–Friday, 11:30am–8:00pm ET
• Shift 3: Mon/Tue/Wed 9:30am–6:00pm ET, plus Sat/Sun 9:00am–5:00pm ET

What You'll Get

• Competitive hourly wage ($19.00 - 20.00)
• Fully paid Sidecar Health medical, dental, and vision - coverage for you and your whole family, on us
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.