Fleet Support Manager - Heavy-Duty Truck Service

Job Description

Job Description

Nextran Truck Centers Fleet Support Manager – Heavy-Duty Truck Service | Kansas City, MO

Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring! Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Pay: This is an non-exempt position offering competitive compensation based on the individual’s skills, certifications, education, relevant experience, and qualifications.

Hours of Work: Monday through Friday, with hours varying based on customer needs and fleet service requirements.

Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.

Deliver the Experience Our Customers Expect.

At Nextran , we understand that when a customer’s truck is down, their business is impacted. That’s why the Fleet Support Manager plays a critical role in delivering on our Pledge to Customers: to provide an exceptional customer experience and keep their business moving.

The Fleet Support Manager is at the center of keeping assigned fleet assets safe, reliable, and on the road . This role takes ownership from the moment a maintenance need or diagnostic issue is identified through the completion of the repair. You’ll proactively monitor fleet performance, stay ahead of scheduled maintenance, quickly address fault codes and emerging issues, and coordinate with service teams and fleet stakeholders to keep downtime to a minimum.

If you’re a problem-solver who thrives on urgency, communication, and getting things done , this is an opportunity to play a critical role in keeping a fleet operating at its best.

Join Nextran and help us deliver on our Pledge to Customers - Every Truck, Every Repair, Everyday!

What You'll Do

· Keep the fleet moving. Monitor assigned vehicles through telematics and fleet management software, spot issues early, and take action before small problems become costly downtime.

· Own the customer experience. Build strong relationships with fleet contacts, understand their needs and communication preferences, and become a trusted partner they can count on.

· Stay one step ahead. Proactively coordinate preventive and scheduled maintenance with dealer locations and Fleet Managers to keep vehicles safe, reliable, and ready to work.

· Turn maintenance into confidence. Help customers understand manufacturer-recommended maintenance schedules, service requirements, and why timely maintenance matters.

· Take ownership from start to finish. Track repairs, manage repair orders, keep dispatch information current, and stay connected throughout the entire service process.

· Keep everyone in the know. Clearly communicate recommended repairs, completed work, costs, repair status, and next steps so customers are never left wondering what’s happening with their vehicle.

· Make things happen. Process repair orders efficiently and ensure authorization, billing, and payment requirements are handled accurately and on time.

· Protect the process. Verify an approved written estimate is in place before repairs are authorized and ensure required customer signatures are obtained before the vehicle is released.

· Be the difference-maker when things get complicated. Stay on top of repair progress, identify delays before they become bigger problems, collaborate with service locations, and push repairs toward timely completion.

· Bring a team-first attitude. Jump in, solve problems, support your team, and take on other responsibilities as needed.

What We’re Looking For

Are you a fleet-focused problem solver who knows trucks, understands customers, and gets things done? We’re looking for someone who brings industry knowledge, confidence, urgency, and a passion for keeping customers and fleets moving.

• Education. A high school diploma or GED is required. An associate degree or technical training in diesel technology, business, or a related field is preferred.
• Know the industry. You have experience in heavy-duty truck service, maintenance, fleet operations, or dealership operations and understand what it takes to keep trucks on the road.
• Bring leadership experience. You have 3–5 years of fleet management or supervisory experience in a heavy-duty trucking fleet environment. You know how to take ownership, make decisions, and keep things moving when priorities change.
• Put customers first. You know how to build strong relationships, navigate challenging situations, resolve conflicts, and turn service issues into positive customer experiences.
• Communicate with confidence. You can clearly and effectively communicate with customers, employees, vendors, manufacturer representatives, Fleet Managers, and senior leadership—and you know that great communication keeps everyone moving in the same direction.
• Know the service side. You have a strong understanding of heavy-duty truck service operations, warranty administration, and OEM service requirements.
• Think ahead and solve problems. You’re proactive, organized, resourceful, and persistent. You don’t wait for problems to get bigger—you identify them, find solutions, and follow through.
• Be comfortable with technology. You’re proficient with Microsoft Office Suite (Word, Excel, and Outlook), email, internet research, CRM systems, and other business technology. You’re also comfortable learning dealership management software and using it to manage customer accounts, service activity, and reporting.
• Driver’s License. Must possess and maintain a valid Class E driver’s license .

Apply today and lead with Nextran!

Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer