Helpdesk Technician I

Stefanini Group

Southfield, MI

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Job Details

Helpdesk Technician I Southfield,MI

Posted:10/13/2026

Job Description

Job ID#: 65161

Job Category: Helpdesk Technician

Position Type: Full Time

Remaining Positions: 1

Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements Details

Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Shift flexibility and schedule adherence are required for the position.

Pay Range: Based on Experience

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Vacancy posted 3 days ago

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