Part-Time Customer Service Representative

Summary Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems. Essential Functions Greet visitors by telephone and in person, ascertain nature of business, provide assistance or referral, and explain policies and procedures; Schedule appointments and maintain a calendar for upcoming tour groups; Compose and type letters, reports, and memos from rough drafts, verbal instructions, or notes. Utilize a variety of computer software to produce documents that may include or incorporate text, tables, and graphics; Establish and maintain effective customer relations; Sell merchandise related to the Buddy Holly Center and Silent Wings Museum; Learn and apply various fee categories for admissions; Perform related duties as required. Qualifications Completion of a high school diploma or the equivalent with an additional six months to one year of sales or customer service experience, or any combination of relevant education and experience which provides the following: Knowledge and Abilities Knowledge Of Retail and museum practices and procedures; The organization, function, and policies of the department; general knowledge of municipal government organization and services; Principles and procedures in operating business computers; Proper public contact and telephone etiquette. Ability To Spell and use correct grammar; Prioritize and schedule work to meet deadlines; Communicate effectively with others; Follow oral and written instructions; Work independently in the absence of specific instructions; Prepare and maintain accurate records; Control loss prevention while maintaining good customer relations; Perform computer/word processing functions; Develop and maintain merchandise displays. Physical Requirements Occasionally stand, walk and bend, kneel during the shift; Occasionally pull and push objects; Occasionally flex upper trunk forward at the waist and partially flex at the knees; Occasionally lift and carry up to 30 pounds; Occasionally rotate upper trunk to the right or left or forward while sitting or standing; Frequently reach above, at or below shoulder height. Part-time employees who have at least six (6) months continuous employment may be paid for all holidays except the Veterans Day floating holiday. Part-time employees are not eligible for the Veteran’s Day floating holiday because City offices are not closed on that day. The number of hours granted these employees as holiday pay is based on the average number of hours normally worked in a day. The City designates the eleven (11) following dates as holidays to be observed with pay: New Year’s Day – January 1 Martin Luther King Day – Third Monday in January Good Friday – Friday before Easter Memorial Day – Last Monday in May Independence Day – July 4 Labor Day – First Monday of September Veterans Day – November 11 (Floating Holiday) Thanksgiving Day – Fourth Thursday in November Friday after Thanksgiving (Fourth Friday in November) Christmas Eve – December 24 Christmas Day – December 25 01 Do you have a high school diploma or the equivalent? Yes No 02 Do you have six months to one year of sales or customer service experience? Yes No Required Question #J-18808-Ljbffr City of Lubbock