Tech Support Analyst

Founded in 2022, SpeedX offers a superior delivery experience designed to better connect your brand to your customers. At SpeedX, we’re more than just a delivery company – we’re your partner in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for your business. We created a next-level delivery experience that’s designed to meet your needs, exceed your expectations, and future-proof your ecommerce business. In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down. Can be based in Chicago, and Miami *Chinese mandatory for Chicago Qualifications Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources 4+ years experience installing, configuring or supporting business applications and some technology hardware 2+ years experience with some programming languages and the willingness / ability to learn Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communication skills including the ability to explain technical issues in simple terms that non-IT staff can understand Demonstrated analytical skills Issue tracking and reporting using tools Knowledge / experience of problem Management Tools Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder 2+ years Experience / knowledge in the following : SQL Application server and Webserver Middleware software (Tomcat and Apache is preferred) to restart services, review and analyze logs, understanding how code deployment works, etc Scheduling tools (Autosys, Control M, Tivoli) Monitoring Tools ( Apps Dynamics, splunk) Bachelor's / University degree in computer science, information technology, or equivalent experience Responsibilities The Application Support Analyst provides technical and business support for internal users. Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed Maintains application systems that have completed the development stage and are running in the daily operations of the firm. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations. Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used. Assess risk and impact of production issues and elevate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly. Formulates and defines scope and objectives for complex application enhancements and problem resolution. Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful system design and functionality. Considers implications of the application of technology to the current environment Identifies risks, vulnerabilities and security issues; communicates impact. Ensures essential procedures are followed and helps to define operating standards and processes. Act as a liaison between users / clients, interfacing internal technology groups and vendors. Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. #J-18808-Ljbffr