Behavioral Health Case Manager

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You'll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf's mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Job Title: Case Manager


Home Office: Vienna, IL

Area of Focus: Behavioral Health

Program(s): Behavioral Health (110/120) - Outpatient Mental Health Programming helps individuals build life skills and well-being through behavioral health counseling, psychiatric care, and other care coordination and support services.

Case Manager Minimum Qualifications: High School Diploma or GED; Bachelor's degree in a human services or related field is preferred.

Case Manager Immediate Supervisor: Sr. Program Director


Case Manager Hours of Work: Full-time, 40 hours/week. After-hours crisis response rotation

Case Manager Experience & Credential Requirements: Qualifies as a Mental Health Professional (MHP) or will qualify within 18 months of hire; Previous case management experience is preferred.

Case Manager Special Requirements: At least 21 years of age; must obtain the MHP or Certified Recovery Support Specialist (CRSS) credential within 18 months of hire; schedules evening/weekend appointments as needed; must complete required registry clearances and criminal fingerprint background checks; after-hours crisis response rotation (for Bachelor's level staff or higher); Travels to off-site/community based locations for direct service delivery; maintain CPR & First Aid Certification.

Case Manager Skills & Knowledge: Skilled in the delivery of case management/care coordination services; knowledge of local health and human services resources; basic crisis intervention and conflict resolution techniques; excellent written and oral communication skills; intermediate computer skills; ability to navigate enhanced phone system and electronic health record (EHR) system.

Case Manager job duties include, but not limited to:

• Carries a caseload as assigned by direct supervisor.
• Provides comprehensive consumer care and case management services including access to transportation, state and federal entitlements, medical care, psychiatric care, housing, and other basic needs to support stabilization and achieve/maintain recovery.
• Works collaboratively with the behavioral health treatment team to identify program goals and monitor progress in treatment; intervenes by way of conducting activities such as skill building, advocacy, recovery management planning, and support and consultation to improve the overall health and well-being of the client served and overall level of functioning in identified areas of life.
• Facilitates communication across agency staff and applicable programs.
• Assists as needed with setting up transitions in care and appropriate linkages for those entering or exiting higher levels of care.
• Teaches life-management and daily living skills to clients that translate to their natural environment with an emphasis on developing natural supports.
• Completes direct service billing requirements in an efficient and timely manner.
• Demonstrates active involvement in team/program meetings, supervision, and agency/community events and activities as assigned.
• Ability to screen, assess and provide interventions for clients that are exhibiting symptoms of trauma.
• (Degreed MHP Only) Provides crisis response and intervention services to clients by utilizing short-term crisis intervention and conflict resolution techniques and referral to appropriate health and human service resources.
• Other duties as assigned.

Case Manager Benefit Package

• Professional & upward mobility opportunities
• A family-oriented atmosphere
• 100% employer-paid health and dental insurance options
• Dental, vision and health insurance options available after 1st day of the month after 60 calendar days of employment
• 401(k)
• Up to $50,000 life insurance policy
• Travel reimbursement
• Up to 368 hours of paid time off just within your first year of employment! Includes 14 paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year.
• Additional opportunities for compensation are available above starting salary!

Salary Range: $35,636 - $47,837 annually

*This is a bargaining unit, union position

Questions? visit myarrowleaf.org/employment or call View phone number on click.appcast.io to learn more!

Arrowleaf is committed to the full inclusion of all qualified individuals. As part of this commitment, Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.


Arrowleaf is firmly committed to Equal Employment Opportunity ("EEO") and to compliance with all Federal, State and local laws regarding it. EEO is a set of standards that make it illegal to discriminate against a job applicant or an employee because of the person's actual or perceived race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, national origin, ancestry, age (40 or older), disability or genetic information (including family history), order of protection status, or military status or unfavorable discharge from military service. The laws apply to all types of work situations, including recruiting, hiring, disciplinary actions, terminations, promotions, pay practices, training, wages, and benefits