Program Coordinator- New Orleans

Job Description

Job Description

Job Title: New Orleans Program Coordinator 

Reports to: Senior Director of New Orleans Programming

Job Status: Full-time (40 hours/week)

Classification: Nonexempt / Hourly

Salary Range: $50,000 - $60,000

Application Deadline: Wednesday, September 30, 2026

Start Date: October 5, 2026

Location: New Orleans, LA 

Schedule: Hybrid; 2 days onsite, 3 days remote (Special events may occur outside of regular hours)

About Generation Hope: 

Generation Hope is a nonprofit organization committed to ensuring all student parents have the opportunity to succeed and achieve economic mobility. We drive systemic change by partnering with education and policy leaders while offering direct, two-generation support to teen parents in college and their children. To date, we’ve provided over $1.5 million in tuition assistance, supported more than 500 teen parents in college, celebrated more than 200 degrees earned through our program, and partnered with over 30 two- and four-year institutions nationwide.

Our team culture is rooted in excellence, respect, and inclusion. Named "one of the best nonprofits" by Spur Local, we embrace diversity in all its forms—background, thought, and experiences. If our mission and culture resonate with you, we invite you to consider joining our team. For more information, visit

Position Summary:

The Program Coordinator will lead Generation Hope’s community engagement and programmatic outreach efforts in New Orleans. The Program Coordinator is also responsible for case management and program coordination for a small group of Scholars to ensure they participate in healthy mentoring relationships and are on track to graduation. 

Responsibilities:

Case Management (30-40%) 

• Support a caseload of 8-12 Generation Hope Scholars, all of whom are teen parents in college, in the Scholar program, providing holistic case management including, but not limited to:
  • Academic planning
  • Assistance with navigating the college system, such as financial aid and transferring to a 4-year school
  • Making referrals for Scholars and assisting them in accessing government and community services (basic needs support) 
  • Providing emotional support 
• Ensure our Scholars receive consistent and non-judgmental support through our robust mentoring program by supervising the mentoring relationships on caseload, including addressing areas of conflict or challenge among Scholars and their mentors (i.e. Sponsors) in a productive, sensitive way that maintains and improves the Scholar/Sponsor relationship 
• Maintain accurate program records through the program database to ensure thorough program evaluation 
• Assist with organizing and planning various program events, such as field trips, social events, and trainings 

Administrative Support (30-40%)

• Support planning and logistics for events, including vendor coordination, scheduling, technical setup, and communications
• Assist with Scholar and Sponsor application submissions and scheduling interviews
• Assist with Sponsor pledge tracking and coordination with Operations
• Manage tuition check process for the Fall and Spring semester, including maintaining a monday.com board with Scholar information, drafting invoices, and sending invoices to bill.com 
• Support occasional evening and weekend events as available, including facilitation and logistics

Volunteer Coordination (15-20%) 

• Represent Generation Hope at community events such as college and career fairs, volunteer expos, farmers markets, etc. (these may occur evenings and weekends) 
• Build relationships with partners who can refer Scholars to us or to whom we can make referrals
• Utilize personal social media accounts - LinkedIn, Instagram, Facebook, etc. - to recruit Scholars and Sponsors into Generation Hope.
• Collaborate with the Communications team at Generation Hope on recruitment marketing campaigns 
• Collaborate with other New Orleans team members to build relationships with local organizations with volunteerism initiatives to cultivate volunteer and mentorship candidates 

Other

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies
• Attend all programmatic events calendared on the GH-NOLA program calendar, approximately one evening and one Saturday per month 

• Other duties as assigned
  

Other duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.

Required Qualifications: 

• Bachelor’s degree or equivalent combination of education and experience
• At least 1 year experience working with young adults and recruiting volunteers 
• Excellent office and computer skills with proficiency in Microsoft Office, Google Suite (specifically Gmail, Drive, Docs, Sheets, Slides) and Canva
• Record keeping and data entry skills
• Ability to travel to sites around the greater New Orleans area (up to 65 miles) on a regular basis
• Willingness to adjust hours to accommodate the needs and schedules of Scholars and their families; must be available for special events and trainings, which often occur on evenings and weekends
• Personal qualities of integrity, credibility, and a commitment to Generation Hope’s mission
  

Preferred Qualifications: 

• Experience working with teen parents or marginalized youth 
• Counseling and/or case management experience 
• Experience in recruitment and/or sales 
• Experience facilitating or co-leading workshops/trainings
• Experience planning and executing program events
• Experience working and meeting goals in a hybrid setting (partly in-person, partly remotely)

Competencies:

• Excellent communication skills, including writing, proofreading, and speaking
• Compelling and confident public speaker who can inspire people to action
• Ability to make people feel comfortable and create rapport
• Comfortable using social media for recruitment purposes
• Able to establish and maintain cooperative professional relationships with colleagues, donors, volunteers and the public; fantastic customer service ethic
• Personal and professional commitment to understanding and dismantling systemic and institutional racism

Physical demands :

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Assist with helping to set up and break down at events 

Work environment: Normal office environment. Some work will take place off-site during the speaking engagement and workshops. 

Travel:

• This position requires occasional overnight travel for activities such as meetings, classes, and workshops in and out of the New Orleans area. Must be able to travel (via plane, train, or car) to attend trainings, conferences, project sites, and related activities.
• This position requires national, overnight travel approximately 5% of the time

Candidates must be able to meet the onsite work schedule by the start date.

Benefits: Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers .

EEO Statement:

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.