Senior Lead Gondola Operator

Senior Lead Gondola Operator

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company's locations: Homewood Mountain & Lake Club, set on the West Shore of Lake Tahoe in Homewood, California. Homewood is seeking a Senior Lead Gondola Operator to join the Lift & Gondola Operations Department.

Job Summary:

The Senior Lead Gondola Operator is responsible for overseeing the day-to-day operation of the Gondola. The Senior Lead Operator will consistently move between both Gondola terminals to ensure proper setup each morning, ensure breaks and lunch breaks are conducted on time as well as verifying that operations are running smoothly and consistently, to ensure the best guest experience possible. Senior Lead Operators are expected to lead by example on a daily basis.

Duties & Responsibilities:

• Assist the Gondola Operations Supervisor with coordinating and conducting preseason training
• Ensure all operations are A.N.S.I. B77 compliant, at all times.
• Align staff around clear departmental goals set by the Lift & Gondola Operations Manager and Supervisor, while providing ongoing coaching to ensure timely, high-quality results
• Ensure Gondola loading and unloading areas are free of debris, smooth, and ready for guest/employee loading and unloading.
• Oversee the daily setup of mazes and signage to accommodate expected guest demand and traffic flow.
• Provide leadership and operational support to Lead Operators and Operators, ensuring the efficient execution of daily operations.
• Maintain a focused, safety-oriented approach while efficiently loading and unloading passengers in Gondola cabins.
• Actively engage with all guests to load their equipment in the racks for them.
• Repetitive motions while loading skis, snowboards and bicycles.
• Provide additional assistance to children, guests with mobility needs, and others who request or require support.
• Snow removal as required.
• Other duties as assigned.

Skills & Qualifications:

• Minimum of 2 years of Lift Operations experience.
• Minimum of 1 year of Lead Lift Operator experience.
• Demonstrated ability to lead, coach, train, and develop employees in a fast-paced, safety-focused environment.
• Strong observational and situational awareness skills with the ability to remain highly attentive to passenger loading and unloading activities and respond quickly to changing operational conditions.
• Ability to communicate with guests confidently and assertively to ensure their safety.
• Ability to collaborate effectively with Lead Operators and management to ensure efficient daily lift operations.
• 18 years of age or older.
• Intermediate skiing or snowboarding ability is required.

Additional Requirements:

• Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits:

• Full-Time, Seasonal, Non-Exempt
• Employer-sponsored 401k
• Employee Meals and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

The Company's good faith estimate of the hourly rate it expects to pay for this role is $28.85-$36 and is based on applicable and specialized experience and location.

About Us:

Located on the west shore of Lake Tahoe, Homewood Mountain & Lake Club is a beloved four-season destination known for its stunning lake views, intimate slopes, and commitment to personalized guest experiences. We pride ourselves on creating a warm, welcoming environment for both guests and employees. If you're passionate about hospitality and want to be a key leader in shaping the future of F&B at one of Tahoe's most scenic resorts, we want to hear from you.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.