IT Service Desk Analyst

Job Description

Job Description

Help Desk Analyst

Phoenix, AZ (100% Onsite)
Full-Time
Corporate Office

Most Help Desk jobs look the same. This one doesn't.

We're looking for a Help Desk Analyst who enjoys helping people, solving technical problems, and being the go-to resource when technology issues arise. If you're passionate about customer service and have experience supporting Microsoft environments, this is an excellent opportunity to join a collaborative IT team where you'll gain hands-on exposure to a wide range of technologies and directly impact employee productivity.

What You'll Do

As a Help Desk Analyst, you'll provide first-level technical support to internal users and help ensure business operations run smoothly. You'll troubleshoot hardware and software issues, support Microsoft technologies, document solutions, and assist users with day-to-day technology needs.

Responsibilities

• Provide exceptional customer service and technical support to end users.
• Troubleshoot hardware, software, and Microsoft Office-related issues.
• Install, configure, and maintain desktop software and applications.
• Resolve incidents and service requests while maintaining accurate ticket documentation.
• Support users in a Windows-based environment.
• Assist with Active Directory account administration and user support.
• Maintain hardware inventory and assist with equipment deployment.
• Create and maintain technical documentation and knowledge base articles.
• Train users on technology solutions and best practices.
• Identify recurring issues and recommend process improvements.
• Participate in an on-call rotation for after-hours support as needed.

What We're Looking For

Required Qualifications

• 1-3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience.
• High School Diploma or GED required.
• Associate degree preferred.
• Experience supporting Microsoft technologies and Microsoft Office applications.
• Working knowledge of Windows 10/11 environments.
• Experience supporting users in an Active Directory environment.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• CompTIA A+ certification or equivalent knowledge.
• Microsoft Technology Associate (MTA) Infrastructure Certification or similar Microsoft certification.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Hardware repair, deployment, and workstation setup experience.
• Experience creating documentation and training end users.

Technical Skills

• Microsoft 365 / Office 365
• Windows 10 & Windows 11
• Active Directory
• Desktop Support
• Help Desk / Service Desk
• Software Installation & Configuration
• Hardware Troubleshooting
• User Account Administration
• Ticketing Systems
• Technical Documentation

Why Join?

✅ Stable, growth-oriented IT environment
✅ Hands-on exposure to Microsoft technologies
✅ Opportunity to expand into higher-level infrastructure and systems support
✅ Collaborative team culture
✅ Highly visible role that directly impacts business operations

If you're looking for a role where you can develop your IT career while providing excellent support to end users, we'd love to hear from you. Apply today!

Pay Details: $25.00 to $30.00 per hour

Search managed by: Kenny Iloka

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.