Patient Support Specialist, Curry Health Center

Salary: $19.15 Hourly
Location : Missoula Mountain Campus
Job Type: Hourly Staff Full-time
Job Number: 202400703
Department: Health Services, University of Montana
Opening Date: 05/29/2026
Closing Date: 6/14/2026 11:59 PM Mountain
FLSA: Determined by Position


Description
Curry Health Center invites applications for a Patient Support Specialist to serve as a welcoming, knowledgeable first point of contact for students, faculty, staff, and community members who use our medical services.

Curry Health Center supports the health and well-being of the University of Montana student body. Its team works at the intersection of health care, student success, and public service. This position will help students access care, understand next steps, and feel respected during moments that may be stressful, private, or unfamiliar.

Curry Health Center (CHC) strongly encourages all employees to be current with the Center for Disease Control (CDC) recommendations on immunizations for Health Care Worker (HCW). This will ensure a safe work environment for our employees as well as our patients. The employees who have not been vaccinated will not be able to work if an outbreak occurs.

Examples of Duties and Responsibilities

• Welcome patients and visitors, answer questions, and help create a respectful and supportive front-office environment
• Schedule appointments, process patient information, and support patient flow through the medical office
• Manage reception windows and respond to incoming telephone calls, routing patients and callers to the appropriate staff or service
• Place and release health holds in institutional systems for incoming students, following established procedures and timelines
• Use electronic systems, Office 365, Microsoft applications, and common office equipment to complete daily administrative work accurately
• Handle confidential patient information in accordance with State, Federal, and HIPAA requirements
• Communicate clearly and compassionately with students, faculty, staff, members of the public, and people from diverse cultures and life experiences
• Work collaboratively with medical, counseling, dental, pharmacy, wellness, and administrative colleagues across Curry Health Center

Minimum Qualifications

• High School Diploma and one (1) year of working in a medical reception area or equivalent combination of experience and preparation
• Some knowledge of medical terminology and willingness to continue learning health-care language, workflows, and systems
• Exceptional customer service skills, including patience, tact, and the ability to respond professionally in busy or sensitive situations
• Highly developed verbal, written, and interpersonal communication skills
• Proficiency with Office 365 and the Microsoft Suite
• Working knowledge of common office equipment and the ability to complete accurate, detail-oriented administrative work
• Ability and willingness to interact effectively and compassionately with students, faculty, staff, the public, and people of diverse cultures

Preferred Qualifications

• Completed coursework or training in medical terminology
• Training or continuing education in customer service, patient service, communication, or a related area
• Experience using electronic health records or similar confidential records systems

Additional Information
Position Number: 180060

Compensation Title: Administrative Associate III

Bargaining Unit: FOCUS-MFPE


Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year

Probationary Period: Six (6) months minimum


Benefits Include : Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.


Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.

A complete application includes:

• Letter of Interest - addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as "Dear Search Committee" or "Dear Hiring Manager" is acceptable.
• Detailed Resume - listing education and describing work experience
• Three (3) Professional References - names and contact information

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story.

Must be eligible to work in the United States upon hire. Sponsorship is not available for this position
The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM's non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans' or disabilities preference in accordance with state law.

Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.

References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.


Testing: Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Due to the September 19, 2025 Presidential Proclamation and related guidance from USCIS and the Department of State, the University may be limited in its ability to offer H-1B sponsorship. At this time, we are unable to sponsor new H-1B visas that require payment of the additional fee introduced by the Proclamation.
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