Sales Support Specialist

Position Summary This position is responsible for processing depositoperations functions, ensuring accuracy and compliance with regulations andbank policies, while providing a high level of service to customers and other departmentsof the Bank, maintaining high quality work standards, and identifying andmitigating risks associated with these functions. This position will be cross trained for otherfunctions in the Bank’s Deposit Sales Support area. Essential Duties andResponsibilities (Other duties may be assigned.) Performtimely and thorough review of potentially fraudulent images and transactions daily,taking prompt action to notify appropriate internal resources of suspect items. Provide timely review and processing of MobileDeposited items Monitor DSS Requests Inbox and process requestsreceived, including dormancy removal, processing fee refunds and deposit rateexceptions Research requests and adjustments from Customersand Bank Personnel, including compiling information for Verification of Depositforms and SSI Verification Complete General Ledger daily reconciliation andresearch Provide support with all Cash ServicesOperations, including ordering Branch, ATM, Commercial and Foreign Currency Process Foreign Check Collection Complete transaction review to ensure allregulations and audit requests are met, to include Reg D review Processinteroffice mail Scandocuments for all Deposit Sales Support work Providesupport and assistance with various deposit product support functions,including Demand Deposit, Savings, CD, IRA, HSA, Safe Deposit Box, Sweep, etc.Product Setup and Review Providebackup support to all other Deposit Sales Support functions, to include reviewof SSA and SSI death notices, processing Reclamations and Pre-Notifications,and Processing Levies, Garnishments and Bankruptcy requests Meet service level targets regarding timelyresponses to customer/colleague requests and customer notices and mailings Assist with internal and external audits Follow policies and procedures to ensuresatisfactory audit and SOX testing reports Perform other duties as assigned Complete Deposit Exception Item Processing forChecking, Savings and CD products (NSF/Return Items Processing, Unposted ItemReview, PEP, Chargebacks, Stop Suspect Review, Large Dollar Review) Manageall steps related to Customer Transaction disputes (ACH, Check Drafts, ForgedChecks) and claim activity, including reporting/tracking, claim submission,review, and final disposition. Manage ACH RDFI Operations and related tasks,including ACH Warehouse, ACH Exceptions, NOC, ACH Review Reporting, etc.Additionally, manage key control items related to annual ACH Audit Meet deadlines pertaining to non-posts, returnsand disputes, keeping in compliance with Regulations and Bank Policy ReviewSSA and SSI death notifications Process Reclamations Review Pre-Notifications Review stop pay maintenance entered on system for accuracy Complete IOLTA NSF Review, Reporting andRemittance Review HSA NSF activity Calculate QIA Interest and perform maintenance Review Account Analysis Maintenance Report Complete CD and IRA Check Issuance Qualifications High school diploma or equivalent and 3 years bankexperience, or an equivalent combination of education and experience. Active knowledge and practice of accountingprinciples. Effective oral and written communication skills. Ability to compute basic to moderately complexmath calculations. Proficiencyin using personal computers and Microsoft Office products (e.g., Word, Excel,Teams, SharePoint, Outlook). Familiaritywith report-writing or spreadsheet software preferred. Ability to multitask and manage priorities anddeadlines. Basic problem-solving and analyticalskills. Ability to interpret a varietyof instructions furnished in written, oral, diagram, or schedule form. Strong attention to detail and organizationskills Professionalism in dress and communication #J-18808-Ljbffr