San Diego Client Advisor

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design. As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling. From carbon neutral lab‑grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long‑term perspective. About the Position We’re excited to announce the opening of our fifth U.S. showroom, San Diego, and we want you to join the team! As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full‑time, permanent position at our beautiful new showroom with a start date at the beginning of June. The showroom is located at La Plaza La Jolla, 7863‑7877 Girard Ave. Working Hours Tuesday – Friday 10‑6 pm Saturday 9‑5 pm Key Responsibilities Assist clients in selecting jewellery in person and online, offering personalized advice and education, guiding them through the customisation process, and preparing independent custom quotes. Coordinate after‑care services, including resizing, creating invoices, repairs, and lifetime warranty claims, ensuring fast turnaround and high client satisfaction. Promote Cullen’s commitment to ethical practices and community initiatives. Participate in daily setup and opening of the showroom, keeping consultation desks and other areas clean. Complete ad‑hoc tasks such as stock takes, changing product displays, inventory management, and postage tasks as required. What We Are Seeking Proven experience in a sales or customer‑service role, ideally within the premium jewellery or retail industry. High attention to detail and commitment to providing exceptional client experiences. Strong organizational and time‑management abilities, with the ability to work flexibly and adapt to changing priorities and processes. Ability to work effectively as part of a team to achieve common goals. Authorization to work in the U.S. Consistent availability for a Tuesday – Saturday roster. What We Offer In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of San Diego, we offer our team members a range of benefits including: A supportive and collaborative work environment An Employee Assistance Program for you and a family member Generous staff, family, and friend discounts Team events and initiatives as part of our wellbeing program Paid volunteer leave, and sponsorship of a child in Southeast Asia or Africa in your name The opportunity to join a growing company with a global presence – you can take your career anywhere. #J-18808-Ljbffr Cullen Jewellery