Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive salary

Customer Service Representative 

Are you passionate about helping others and delivering exceptional service? We are looking for a friendly, motivated Customer Service Representative to be the frontline voice of our company and provide outstanding support to our customers.

About the Role:

As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience at every interaction. You will handle a variety of customer needs via phone, email, or text, providing clear information and timely solutions.

Key Responsibilities:

• Respond promptly and professionally to customer questions and concerns.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot and resolve customer issues with empathy and efficiency.
• Document customer interactions and maintain detailed records.
• Collaborate with other departments to ensure seamless service delivery.
• Identify opportunities to improve customer satisfaction and contribute feedback to management.
• Collaborate with Account Representatives by identifying and referring potential sales opportunities.
• Maintain a positive, helpful attitude in all communications.

What We’re Looking For:

• Strong communication skills, both verbal and written.
• Ability to listen carefully and understand customer needs.
• Patience, empathy, and a genuine desire to help.
• Problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable working in a fast-paced environment.
• Previous customer service experience preferred but not required.
• Basic computer skills and willingness to learn company systems.
• Bilingual: Fluent English and Spanish speaker is a major plus.

Benefits & Compensation:

• Competitive salary and performance based bonus.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Training and professional development opportunities.
• Friendly and supportive work environment.

About Us:

We are a customer-focused company committed to delivering exceptional service and building long-lasting relationships. Join our team and be part of a company that values your contributions and supports your growth.

Job Type: Full-time 
Location: In-person (Mansfield and Willimantic)
Compensation: Competitive pay and opportunity for incentives