Dining Reservations Coordinator

Job Title

The Setai. Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location. The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers. A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

We are looking for a full-time talented Barista to prepare and serve coffee and tea drinks that meet Setai quality standards.

Responsibilities

• Functions include providing exemplary guest service
• Receiving and recording reservations via telephone, e-mail, and in-person
• Coordinating special memos for large parties.
• The Dining Reservation Agent will also make copies, fax information, and resolve guest issues.
• The Dining Reservation Agent will ensure updated information on all outlets is available at workstations and handle reservations for special events, including all holidays.
• Pricing checks accurately, according to guest consumption, meal plans, and sales package agreements
• Communicating with the front desk and using a computer system to correctly bill guests
• Cashiering checks in a timely manner, including counting money and handling change correctly;
• Explaining guest questions and discrepancies to wait for staff; completing and balancing paperwork at the end of the shift, including determining deposit amount and safeguarding money
• Obtaining approval on credit cards used to pay bills
• Maintaining and ordering necessary supplies and money banks; and other duties as may be assigned.
• Answering phones in a timely manner
• Making dining reservations for F&B Outlets through OpenTable.
• Booking and charging of special events
• Complete knowledge of menu and all related menu items
• Complete knowledge of the room service process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics
• Ability to function with the Point of Service System
• Ability to handle guest concerns and questions in a thorough and professional manner.
• The position is also responsible to complete other duties as assigned by management.

Basic Qualifications

• Must be at least 18 years of age or older
• High school diploma or GED equivalent

Additional Qualifications

• Ability to work efficiently in a high-volume, fast-paced environment.
• Familiarity with Windows-based software, Microsoft Word, and HSI.
• Professional image, representative of property image.
• Exceptional telephone skills.
• Ability to listen to guest effectively and resolve issues.
• Must be detail-oriented.

The Setai & Herbert Samuel Hotels