Assistant Store Manager [Charlotte, NC]

Assistant Store Manager

The Assistant Store Manager is responsible for driving both individual and store sales, delivering an exceptional customer experience, and overseeing daily operations. This role supports employee development by leading, coaching, and helping to hold the team accountable, while also fostering a positive and collaborative work environment. Reporting directly to the Store Manager, the Assistant Store Manager works closely with other boutique teams to ensure consistency across Luxe Brands. A key focus of this role is creating a personalized, memorable shopping experience for each Bride-to-Bemaking sure she feels confident, celebrated, and supported throughout her journey. This position requires strong sales ability, excellent customer service, and sharp attention to detail. Successful candidates are self-motivated, confident leaders with a passion for people, proven experience in building customer relationships, and a commitment to upholding Luxe Brands' standard of excellence.

Our purpose is to create heartfelt moments and boundless inspiration in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget.

Founded in 2008 as a woman owned business, Luxe Brands has grown from a single boutique into 16 stores across 9 states, with plans to expand our footprint over the next 3 years. Our proven concept resonates with brides wherever we operate, and we're now embracing the opportunities and challenges of scaling a high-growth business.

Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you're looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.

Our Core Values:

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Maintains a positive attitude regardless of circumstances.
• Values Communication: Effectively interacts with clients and co-workers to reach a common goal.

At Luxe Brands, we know bridal retail is a unique and rewarding nicheand so are our hours. Unlike traditional retail, we don't require early mornings or late nights, and we're proud to be closed on major holidaysgiving you time to recharge while big-box stores stay open.

Hourly Compensation: $21-22/hour + Competitive bonus structure with store performance incentives

• Total potential earnings can reach up to $28-$36 an hour!
• We offer a competitive compensation package, with more details to be shared during the interview and offer process

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• Short Term Disability
• Birthdays Paid Time Off!
• 401(k)
• 401(k) Matching
• Employee Assistance Program
• Employee Discount
• Nectar Reward Subscription
• Calm Subscription
• Paid Training
• Travel Reimbursement

Key Success Indicators for This Role:

• Works seamlessly with team members to achieve sales goals, setting the example for teamwork and cooperation
• Goal-oriented, with a focus on delivering exceptional customer experiences
• Naturally leads, motivates, and develops a high-performing team, fostering continuous improvement
• Holds self and others to high standards, with a strong belief in "inspect what you expect"
• Anticipates needs, identifies opportunities, and maintains impeccable accuracy in all aspects of the role
• Consistently punctual, dependable, and flexible in adjusting priorities to meet business needs
• Embraces a "we over me" mentality, prioritizing the success of the team above individual recognition
• Excels at managing multiple priorities while staying organized and responsive to shifting tasks
• Welcomes and quickly applies feedback to improve performance
• Communicates confidently about designers, garment fit, and construction details
• Handles challenges with composure, seeks manager support when needed, and de-escalates customer issues effectively
• Processes inventory accurately and supports operational processes to prevent errors
• Maintains a positive workplace culture by avoiding drama and disengaging when prompted to do so
• Understands and consistently follows both sales and operational processes

Key Responsibilities:

• Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager
• Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic
• Drafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store Manager
• Provides real-time coaching to team members and serves as a witness during corrective actions
• Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues
• Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team
• Oversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep
• Serves as acting Store Manager in the Store Manager's absence, overseeing daily operations with support from the District Manager

Requirements:

External Qualifications:

• Must be 18 years of age or older
• 1+ year of customer service and sales experience, preferably in retail or soft-lines
• 1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered
• 2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities
• Availability to work full shifts on Saturdays and Sundays
• Proficient in reading, writing, and verbal English to effectively interact with clients and team members
• Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment
• Ability to lift up to 35 lbs and stand for extended periods
• Proficiency in POS systems and Microsoft Office
• Reliable transportation and punctuality
• Ability to manage multiple priorities in a fast-paced, client-focused environment
• Strong interpersonal skills and ability to respond professionally to clients and team members
• Maintain professionalism and composure under stress
• Effective communication and teamwork in high-pressure situations
• Successfully complete a background check.

Preferred Qualifications:

• Experience in bridal or luxury retail.
• Familiarity with Apple/macOS systems.
• Success in commission-based sales environments.

Luxe Brands is an equal opportunity employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.