Senior Cloud Ops Engineer

Responsibilities

• Design, develop, implement, and maintain infrastructure solutions supporting business functions, processes, applications, and customer migrations.
• Build automation, tools, standards, scripts, and infrastructure updates or upgrades across multiple environments.
• Implement and manage AWS infrastructure using Terraform, CloudFormation, or other infrastructure-as-code tools.
• Create and maintain CI/CD pipelines for testing, deployment, and rollback automation.
• Monitor alerts, perform advanced troubleshooting and root-cause analysis, and implement preventive measures for production incidents.
• Plan deployments, manage upgrades, and improve reliability, consistency, recovery, and velocity across customer instances.
• Develop and document business, technical, and functional requirements and evaluate alternative infrastructure solutions.
• Guide a team of administrators through project completion and direct the work of others.
• Provide leadership analytics related to costs, capacity, and administration options.
• Collaborate with geographically dispersed, cross-functional teams and customer stakeholders.

Requirements

• 6-8 years of experience in the field or a related area.
• Bachelor's degree preferred in the area of specialty, or equivalent experience.
• Advanced AWS infrastructure administration experience, including VPC, EC2, IAM, EBS, Security Groups, Auto Scaling, and RDS.
• Experience establishing federated identity solutions between on-premises environments and commercial clouds.
• Demonstrated experience provisioning and managing cloud infrastructure with Terraform, CloudFormation, or similar infrastructure-as-code tools.
• Familiarity with Git, GitHub Actions, or similar CI/CD platforms, plus branching, testing, and release-management practices.
• Experience with monitoring and alerting tools such as CloudWatch or Datadog.
• Ability to identify and document requirements, make or recommend quick decisions, solve complex problems, and prioritize substantial task lists.
• Ability to guide administrators, lead effectively across organizations, and communicate strongly in writing and verbally.
• Ability to learn and implement new technologies quickly and work effectively with cross-functional, geographically dispersed teams.

Benefits

• Hybrid work schedule at one of several key company locations.
• The position supports customer migrations and collaboration across development, operations, product, engineering, and customer teams.