System Integrity Specialist

Who We Are

At Encore Fire Protection we are proud to be the east coasts largest full-service fire protection company serving over 90000 customers from Maine to Louisiana. With a team of over 2200 dedicated employees we provide innovative customized fire suppression fire sprinkler and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth innovation and maintaining a culture that thrives on success and commitment to safety. Our missionTo be the best fire protection company the industry has ever seen.

The Opportunity

Naturally outgoing detail-oriented and unapologetically persistent are just a few of the words wed use to describe the ideal Deficiency Sales Representative. People who do best in this role are often recognized for their ability to start a conversation with just about anyone and are known for never taking no for an answer. If this sounds like you there may be an opportunity for you at Encore Fire Protection.

You are a proven team player who can also work independently. Youre confident in the details and small intricacies while still able to see the bigger picture. Youre highly organized and bring strong time management skills that allow you to thrive in a fast-paced environment with tight deadlines.

This is not a typical inside sales role. You will be paired with an outside sales executive and will be expected to spend time in the office working with internal resources to accurately quote work develop proposals and communicate with customers by phone and email but the similarities end there.

Key Responsibilities

Day to day your work will blend customer conversations quoting and site visits that turn inspection results into clear actionable this role you will:

• Work with customers to build long-standing relationships.
• Collaborate with other departments such as Operations to ensure that the customer is getting our unique experience.
• Be the customers advocate and primary point of contact for questions and requests connecting them with the right team members as needed.
• Review past inspection reports to accurately determine system deficiencies and work with customers to quote and service the system.
• Perform administrative duties such as writing and sending contract renewals filling out proposals and forms etc.

That will account for about 70% of your time. The rest of the time you will be encouraged to get out of the office to meet customers face-to-face build rapport and survey life safety equipment so that you can effectively quote and sell contracts.

What You Bring to the Table

• Hands on experience with fire alarm and or sprinkler systems
• Formal sales experience that goes beyond retail or hospitality ideally selling a service
• Strong organization and time management skills with the ability to juggle multiple quotes follow ups and deadlines
• Comfortable reading inspection reports and translating findings into clear next steps
• Proficient with Microsoft Outlook Word and Excel with the mindset to learn new tools quickly
• Willingness to dive into platforms like HubSpot and ServiceTrade and self-teach as needed
• A genuine people-first approach able to build trust with customers and internal teams
• Persistence resilience and comfort having direct honest conversations when decisions need to be made

What Will Make You Stand Out

• You have experience in life safety fire protection or another building services or route-based service business
• You have a track record of turning inspection findings into signed contracts and completed work
• You have prior experience using HubSpot ServiceTrade or similar CRM and service management tools
• You have experience partnering directly with outside sales operations and service teams to support shared revenue goals
• You have a familiarity with NFPA standards or local code requirements related to fire alarm and sprinkler systems
• You can demonstrate an ability to get in front of customers build rapport quickly and stay top of mind without being pushy

Beyond the Paycheck

At Encore were all about creating a culture where success is celebrated. We recognize that our work makes peoples lives safer and we reward those who contribute to our growth. Heres what you can expect:

• Competitive Salary : Compensation commensurate with your experience with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

• Purpose-Driven Work Environment : We believe in working smarter not harder. Youll be part of a culture that values results and we empower our team to focus on impactful work.

• Flexible Dress Code : Upon joining youll receive branded Encore swag and we believe in dressing for the objective not the occasion. Most days you can enjoy a casual work environment but well dress up when the situation calls for it.

• People-Focused Culture : We know our greatest strength is our people. Thats why weve built a culture that encourages experimentation learning and improving together. Youll have the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success: Access to leading-edge web-based productivity tools.

• Health and Wellness : Comprehensive medical dental and vision coverage to keep you and your family healthy.

• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match helping you save for your future.

• Life Insurance : Company-paid life insurance policy of $50000 to give you peace of mind.

EEO Statement

At Encore Fire Protection we protect people and property and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability veteran status status as a protected veteran genetic information or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation at any point during the application or interview process please let us know at .

Required Experience:

IC