Patient Care Manager Specialist

Lead Compassion. Inspire Excellence. Elevate Hospice Care.We are seeking a Patient Care Manager Specialist to join our team, reporting to the Regional Director of Operational Excellence. This critical role is responsible for managing and overseeing patient care activities across assigned hospice markets to ensure delivery of high-quality care while supporting compliance with company policies and regulatory requirements.As a Patient Care Manager Specialist, You Will:Provide oversight for patient care delivery across designated marketsManage rescheduled, declined, missed, and reassigned visit requests based on clinical prioritiesTriage phone inquiries and medical concerns within scope of practiceFacilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planningCoach, evaluate, and support team members to ensure regulatory compliance and clinical best practicesPromote documentation accuracy, compliance, and timelinessHelp build a culture of continuous improvement, compassion, and accountabilitySupport adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)About YouQualifications – What You'll Bring:Current RN license in state of residence and employmentAt least 3 years of direct patient care experienceMinimum 2 years of experience in a hospice or home-based care settingStrong understanding of hospice principles, best practices, and regulatory complianceAbility to lead interdisciplinary meetings and support diverse clinical teamsExcellent communication, problem-solving, and decision-making skillsDetail-oriented with strong documentation and organizational capabilitiesPreferred Experience (Not required):Prior experience in clinical leadership or hospice program managementFamiliarity with IDG processes and electronic medical record systemsExperience supporting multiple hospice sites or regionsAdvanced knowledge of CMS hospice regulations and audit preparednessSkilled at coaching staff and fostering professional development in clinical teamsWe OfferBenefits for All Associates (Full-Time, Part-Time & Per Diem):Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance FundAdditional Full-Time Benefits:Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)Ready to Join a Team That Cares?Apply today and take your career to the next level by guiding hospice care that makes every moment matter.LegaleseThis is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplaceLocationEmerald Coast HospiceOur CompanyAt Emerald Coast Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.Our nationwide reach is powered by a family of trusted brands that include:Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia HealthWith corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.