Quality Director

Location: Morristown, NJ, United States 
Job ID: 89966 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Quality Director

Your main responsibilities

Value Chain Organization:

•    Ensure compliance with all Quality process in collaboration with zone and group functions, group & local suppliers, and Schindler’s plants

•    Ensure compliance & execution of Quality Checks effectively, based on SCQ Requirements for plant and MPEX for field operation - elevators and Escalators

•    Drive improvement programs to increase quality maturity, rollout the SQCP (Schindler Quality Champion Program)

•    SWOT investigations, monitor organizational setup and initiate changes

Top Claim Extermination

•    Monitor Claim Cycle Time for field operations

•    Liaise with plant manager, head of Supply Chain, R&D, Purchasing, and Field management for problem solving activities

•    Cooperate with the Field Operation on quality issue with high visibility (e.g., breakdown of installation in important public building, VIP stuck in an elevator etc.) and interacts with all required stakeholders for swift resolution

•    Report progress to management quarterly (e.g., steering Committees and SPQRs)

New Product development and CCQL Projects

•    Ensure that all new products are developed and released and that the respective milestone deliverables defined in the Q-plan are available on time and in the agreed quality.

•    Ensure that CCQL originated within the US are processed with compliance to the agreed quality gates and implemented without affecting quality. Coordinate CCQL quality relevant risk assessment

Quality Loops, Supplier Evaluation and ISO9001

•    Monitor supplier performance and drive escalation within US supply chain

•    Ensure supplier performance according to target setting and lead interdisciplinary teams in case of deviations

•    Ensure US operations get certified on the new ISO9001-2015

Communication/collaboration

•    Manage relevant stakeholders & multiplicators and guide the escalation / decision making process

•    Mentor/develop future leaders as well as functional expertise and ensure excellent leadership behavior.

What you bring

REQUIREMENTS

• Degree in Engineering or similar education
• Master complex leadership situations to convince the stakeholders with full range of available information and arguments.
• Understand the Schindler quality and Supply Chain requirements and the current implementation status which is applied by suppliers.
• Excellent people management skills with supervisors, stakeholders and multiplicators as well as the exertion of decision-makers.
• Ability to enhance creativity in co-workers and at the same time ensure fulfilment of quality requirements.
• Detailed knowledge and competent assessment of the following quality tools and processes:

•    Quality related laws, norms & regulation

•    PCP process

•    Schindler Supplier Selection & Qualification processes

•    PRR, PPAP, FMEA, SQA/SCA SPSP, MPC

•    Drawing norms, 5S, Lean Manufacturing, ISO9001, 5 Quality Loops tools

• System & Process Audit experience, and manufacturing organizational skills.
• Excellent skills in working in a cross functional multinational environment

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $164,200 - $202,300

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include variable incentives or benefits. This position is eligible for an annual bonus based on performance. 

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.