Operations Support Supervisor

Title: Parenteral Operations Support Team Supervisor

Location: Concord, NC

Hours: Wed-Sat 5:30 pm – 4 am

Duration: 1 year contract

The Operations Support Supervisor will provide frontline leadership for a team supporting daily manufacturing

operations within a GMP-regulated pharmaceutical environment. This role is responsible for coordinating

personnel and activities associated with Material Airlock (MAL) operations, tub loading, palletizer operation,

Grade C cleaning, fill room support, and isolator support activities.

The Supervisor will ensure operational readiness, GMP compliance, training compliance, and execution of daily

support activities while fostering a culture of safety, accountability, and continuous improvement. This

individual will serve as the primary leadership presence for the Operations Support team on night shift and

partner closely with Manufacturing, Quality, and Operations leadership.

Primary Responsibilities

• Supervise and coordinate day-to-day activities of Operations Support personnel

• Assign work, monitor performance, and ensure completion of shift objectives

• Support onboarding, training, and development of new team members

• Monitor compliance with GMP requirements, SOPs, and documentation practices

• Ensure completion of cleaning and sanitization activities within Grade C and fill room environments

• Oversee material movement, MAL processing, tub loading, palletizer activities, and operational support

functions

• Partner with manufacturing operators and leadership to ensure operational readiness

• Monitor training completion and compliance metrics

• Investigate and address attendance, performance, and behavioral concerns

• Escalate safety, quality, compliance, or staffing issues as necessary

• Support continuous improvement initiatives and operational excellence efforts

Qualifications

• High School Diploma or GED

• 3+ years of experience in pharmaceutical, biotechnology, medical device, food manufacturing, or other

regulated manufacturing environments

• Prior leadership, supervisory, or team lead experience

• Experience working within GMP-regulated operations

• Experience supporting cleanroom or classified manufacturing environments

• Strong communication and organizational skills

• Ability to coach, mentor, and develop team members

• Experience with manufacturing systems, electronic documentation, or MES platforms preferred