System Specialist Harrisburg, PA Onsite

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Role: System Specialist SS1 A4 SC2 (753739)


Location: Harrisburg, PA 17121 Onsite only


Duration: 12+ months contract

Position Description: This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users . This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.

Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.


In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.

List of Skills:


1.Thorough knowledge and use of ServiceNow or understanding of asset management system


2.Expert knowledge and use of Windows OS and O365 Office products


3.Excellent customer service awareness and communication skills


4.Excellent troubleshooting and problem-solving skills


5.Knowledge of hardware desktop, printer, scanner, video


6.Knowledge of software installation, patching and troubleshooting


7.Knowledge of imaging workstations using MDT and/or SCCM


8.Ability to transport/lift boxes/equipment


9.Ability to work independently and as a member of a team


10.Knowledge of VPN setup, support and install


11.Able to resolve technical issues with users over the phone


12.Knowledge of active directory users and privileges


13.Knowledge of wireless workstation setup and support


14.Ability to think and act under pressure


15.Good organizational skills


16.Excellent professionalism

Thorough knowledge and use of ServiceNow or understanding of asset management system


Required


2


Years


Expert knowledge and use of Windows OS and O365 Office products


Required


2


Years


Excellent customer service awareness and communication skills


Required


2


Years


Knowledge of hardware desktop, printer, scanner, video


Required


2


Years


Knowledge of software


Required


2


Years


Knowledge of imaging workstations using MDT and/or SCCM


Required


2


Years


Excellent troubleshooting and problem-solving skills


Required


2


Years


Ability to transport/lift boxes/equipment


Required


2


Years


Ability to work independently and as a member of a team


Required


2


Years


Knowledge of VPN setup, support and install


Required


2


Years


Able to resolve technical issues with users over the phone


Required


2


Years


Knowledge of active directory use and privileges


Required


2


Years


Knowledge of wireless workstation setup and support


Required


2


Years


Ability to think and act under pressure


Required


2


Years


Good organizational skills


Required


2


Years


Excellent etiquette and professionalism


Required

Thanks and Regards,


Vinay Kumar


Technical Recruiter


1601 N Harrison Ave, STE # 2B, Pierre, SD 57501


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