Customer Engineer (CE)

PerfectLaw® is renowned for having the best, most talented professionals in the legal software industry. If you are an achiever and want to work with a super team in a relaxed working environment, we welcome you to compete for these great opportunities. To apply for one of the available positions, please submit a cover letter and resume with your qualifications and salary requirements. * Make sure you note which position you are applying for...* Cloud Security Engineer Responsibilities Act as the security subject matter expert for Software as a Service and Cloud-based technologies Assist in securing O365 and Azure cloud platforms/services Deploy cloud security controls based on industry recognized good practice Creating cloud-specific security policies, standards and procedures including identity and access management, SSO, firewall management, and vulnerability management Performing cloud security assessments of cloud platforms/environments using industry standard frameworks such as CIS, ISO, and NIST. Executing on cloud security engagements during different phases of the lifecycle assess, design, and implementation. Troubleshooting and resolving complex security issues in cloud environments, applying fundamental systems security understanding, skills, expertise, and experience Ensuring that relevant threat and vulnerability data is considered in support of security-relevant decisions Providing input to analyses of alternatives and to requirements, engineering, and risk trade‑off analyses to achieve a cost‑effective and mission/business success. Qualifications 3+ years' experience as a Security Engineer in a medium to large organization Experience with Microsoft Identity and Access Management/Single-Sign-On (SSO) solutions and securing Azure environments Experience developing, implementing, and maintaining security polices, standards, and procedures Experienced knowledge of industry recognized Web Application Firewall solutions Required any of the following active certifications: Microsoft Certified: Azure Solutions Architect Expert or Azure Security Engineer Associate Microsoft 365 Certified: Security Administrator Associate or Enterprise Administrator Expert ISC CCSP Certified Cloud Security Professional Experience working in a fast‑paced environment, ideally supporting a 24/7/365 organization Attention to detail with the ability to produce reliable, effective solutions Possess a positive attitude and ability to work in a collaborative and energetic team environment If this sounds like you, we want to meet you! We are a fun, professional team of experts. Ambition, loyalty, and exceptional performance will be noticed and rewarded! Please apply to View email address on click.appcast.io . Responsibilities Works with applicable teams to choose appropriate technology solutions and facilitates complete integration into the company’s Cloud environments Supports the administration of Azure Cloud foundations and services Documents service and installation actions by completing forms, reports, logs, and records; carries out Cloud services, performance monitoring and Cloud Services performance tuning Troubleshoots Cloud related problem areas and issues as needed to resolve operational issues and restore/optimize services Supports administration of Cloud services tagging, logging, and, alerting Carries out administration and support for cloud backup and recovery services Supports automation services and scripting for cloud deployment and migrations Collaborates with the appropriate departments to assess and recommend technologies that support company organizational needs Identifies and documents vulnerabilities, and manage vulnerability resolution Implements architectures based on best practices and compliance with security and corporate guidelines. Experience working with Microsoft 365 to include administering users and groups, Azure Active Directory, Exchange Online, Teams, SharePoint, OneDrive, and Office 365 applications. Qualifications Bachelor’s degree in Computer Science or related field from an accredited college or university Five (5) years of experience in cloud infrastructure administration, or an equivalent combination of education, certification, training, and/or experience. MCSE: Cloud Platform and Infrastructure certification preferred. Ability to effectively communicate in technical and business terms, verbally and written Ability to prioritize and multi-task in a fast paced, changing environment Excellent understanding of Cloud Computing Services including Microsoft 365 and Azure Knowledge in troubleshooting and supporting enterprise level cloud infrastructure Extensive knowledge of data and network security, internet protocols and communication protocols Knowledge and in‑depth understanding of how business and technical processes integrate Ability to perform on‑call responsibilities and after hour duties as necessary If this sounds like you, we want to meet you! We are a fun, professional team of experts. Ambition, loyalty, and exceptional performance will be noticed and rewarded! Please apply to View email address on click.appcast.io . Responsibilities Demonstrated experience with relational & non-relational databases. Demonstrated experience with ETL/API scripts and tools for data integration between applications and platforms. Work with teams throughout the company to brainstorm ways to automate our systems Design solutions for integrating services together through an API ecosystem Create New APIs needed to integrate systems together, and update existing APIs to satisfy new business requirements as well as support additional features and functionality Generate data schema layer and regular datasets for end-users using system tools and databases or data warehouse queries and scripts. Platform administration and development Demonstrate experience in cloud technology Provide detailed approach and estimates for project solutions. Acknowledge and continuously tackle issues identified for all deployed software solutions Troubleshoot coding issues May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments). Qualifications 4+ years of experience as an Engineer 2+ years of proficiency in ETL or API Technology Concepts Intermediate to Advanced knowledge of data management including: Extract, transform, load, API Concepts for relational databases, Data warehousing, data marts, data stores, data sets. Experience with multiple successful API deployments used in production (on-prem, Azure Cloud or hybrid deployments) Required hands‑on experience and knowledge of implementing API using REST/web services Strong analysis and design skills with a focus on system design, flow, and performance Experience working in a fast-paced environment, ideally supporting a 24/7/365 organization Attention to detail with the ability to produce reliable, effective solutions Possess a positive attitude and ability to work in a collaborative and energetic team environment If this sounds like you, we want to meet you! We are a fun, professional team of experts. Ambition, loyalty, and exceptional performance will be noticed and rewarded! Please apply to View email address on click.appcast.io . Customer Service Engineer Responsibilities Be efficient and productive with the ability to balance and prioritize multiple tasks Possess excellent analytical and problem solving skills Have the ability to adapt to a fast-changing environment Take ownership of a task and be proactive in its resolution Ability to quickly learn tasks Effective interpersonal skills with the ability to work both independently and in a team environment. A minimum of an Associate’s Degree. Proficiency in the Microsoft suite of applications. Additional skills and competencies which are considered, but not required Understanding and/or experience of tasks and workflow within a law firm environment Understanding of account principles Programming skills and knowledge Some form of end‑user training and/or support If this sounds like you, we want to meet you! We are a fun, professional team of experts. Ambition, loyalty, and exceptional performance will be noticed and rewarded! Please apply to View email address on click.appcast.io . Helpdesk Coordinator Responsibilities Responsible for assuring users are provided efficient and timely support Monitors helpdesk requests and follows up with assigned personnel to ensure timely resolution of problems Place, track, document and maintain all helpdesk requests utilizing a service request tracking system Follow up with clients for additional information Provides staff support for administrative tasks and projects Provide level I technical support to end-users Act as the escalation point for all requests and incidents Track and analyze trends in Help Desk requests, run related reports and email surveys Performs other administrative duties as needed Knowledge, Skills, Abilities Ability to learn software in order to research service requests Comfortable interacting with law firm personnel Self starter and driven Strong computer skills including Microsoft Office Suite, legal software experience is a plus 5 years law firm work experience or legal education equivalent, paralegal/legal assistant is a plus Knowledge of law firm operations and procedures Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities If this sounds like you, we want to meet you! We are a fun, professional team of experts. Ambition, loyalty, and exceptional performance will be noticed and rewarded! Please apply to View email address on click.appcast.io . #J-18808-Ljbffr