Director, Product Management, Servicer Integration

Director, Product Management, Servicer Integration

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

We are seeking a Director of Product Management to lead our Servicer Integration team within the Personal Loans business. You will serve as a key leader, partnering with cross-functional domain owners, vendor counterparts, and engineering teams to transform servicing integration requirements into reality, while mentoring a team of associates to achieve operational excellence and a successful conversion.

Specific responsibilities related to servicer integration and product management include:

• Demonstrates a proven track record of excellent product management, specifically within large-scale system migrations, vendor integration, and complex servicing operations initiatives.
• Driving all phases of the integration lifecycle, including feasibility, business rule definition, servicer integration requirements, back-office process design, and rigorous operational validation/cutover.
• Effectively applying project management methodology to servicer integration workstreams, ensuring comprehensive project documentation, operational control design, and audit-readiness.
• Partnering cross-functional with Product, Process, Technology, Risk, Legal, and Compliance teams to provide strategic and tactical thought partnership to ensure successful, compliant integration
• Influencing technical and non-technical stakeholders, as well as third-party vendor leadership, to work toward common integration goals, regardless of resource and time constraints.
• Creating transparency across the organization regarding integration status, operational risks, vendor performance, and decision-making

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $209,500 - $239,100 for Director, Product Management

McLean, VA: $230,400 - $263,000 for Director, Product Management

Richmond, VA: $209,500 - $239,100 for Director, Product Management

Riverwoods, IL: $209,500 - $239,100 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).