Front Desk Supervisor

Regular Full-Time Front Desk SupervisorAt Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect with the people and the world around us.Join our team in the Land of Enchantment! Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual to supervise our Front Office team - an individual who infuses enthusiasm into everything they do and shares our passion for service excellence!What are we looking for?A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with othersDemonstrates integrity and accountability in all actions and exhibits confidence when making decisions and problem-solving to deliver a luxury-level experienceA collaborative team player who actively supports and encourages colleagues to achieve shared successStrong personal presentation with effective leadership and interpersonal skillsWhat would you bring to the table?2+ years of hospitality supervisory experience, preferably in a luxury hospitality environment with at least 1-2 years in a guest facing position in a luxury environmentProficiency in hotel property management systems (Opera preferred)Fluency in English; additional languages is a plusAbility to stand and move around the resort during the duration of the shiftFlexible schedule - availability to work evenings, weekends, nights, and holidaysWhat would your job responsibilities be?Deliver exceptional hospitality by anticipating guest needs, resolving guest concerns, accommodating special requests, and serving as a confident resource for all guest service needsOversee the complete guest experience, including pre-arrival planning, arrivals, departures, VIP stays, personalized amenities, and service recoveryPartner with departments across the resort to coordinate guest preferences, accommodations, and customized experiences while ensuring seamless communication and follow-throughUtilize hotel systems to manage check-ins, check-outs, room assignments, daily reports, guest profiles, and other Front Office functionsLead the training, development, and performance of Front Desk Agents, with a focus on service excellence, conflict resolution, operational procedures, cash handling, and night audit functionsCreate team schedules, manage payroll, and foster a positive, high-performing work environmentLead briefings with resort leadership, communicating key operational updates including occupancy, arrivals and departures, guest movement, VIPs, service opportunities, events, group activity, and weekly behaviorsDrive revenue opportunities by training and motivating employees to effectively upsell products and servicesConduct regular inspections of guest areas and VIP accommodations, identify service opportunities, and coordinate timely follow-up to ensure guest satisfactionLog and conduct internal follow-up with glitches to continuously improve Front Office systems, communication, and serviceProvide operational support across the Rooms Division as neededWhat will it be like working for us?Four Seasons is the world's leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work - just ask!What about the benefits?Free and discounted stays at over 135 Four Seasons locations worldwideGlobal growth opportunitiesFood & beverage and spa discountsFree employee mealsComplimentary employee parkingComprehensive training & development401(k) Retirement PlanPTO + sick leave payMedical benefits, including parental leaveCompetitive pay: $24.19 hourlyUS work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Four Seasons Hotels