Director of Operations for Water Mit/Mold Remediation/Fire/Rebuild

Job Description

Job Description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development
• Competitive salary

Benefits/Perks

• Recession-Proof Industry.
• Competitive Compensation and Bonus Program.
• Industry Training and Advancement Opportunities
• Networking with Vendors, Insurance and Independent Adjusters as well as Clients.

Company Overview
We are a nationally recognized leader in the water, mold, fire, smoke damage and the rebuild industry. Our principles are based on integrity and accountability. This is a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.
If you love building relationships and creating quality results, we are the place for you!

Job Summary
A Director of Operations is responsible for franchise performance and development in accordance with our organization. The activities listed do not encapsulate all responsibilities of a Director of Operations. Director of Operations are leaders who facilitate the relationship between the insureds and TPA and/or carrier partners with the ability to lead our teams and maintain profitability.  

Responsibilities 

• Maintaining and supporting Franchise relationships. 
• Monitoring the performance of their Franchise and improving performance towards SLAs.
• Inspections of job sites, vehicles, and office as well as storage facilities. During these inspections ensure the franchise is operating per the Operations Manual and in compliance with the Service Level agreements.  Annual employee evaluations are to be completed for technicians. 
• Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development. 
• Continual training of technicians using the Ops. Manual and extensive Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT, (mold only) certifications. 
• Mediating disputes between the insured, the insurer, and the contractor. Also engaging our Corporate Team when assistance is needed. 
• Answering and being available for any questions regarding its Franchise.
• Lead daily/weekly meetings to facilitate training and conveying of information to the technicians. 
• Monitor on-going jobs daily to ensure projects are being properly handled by the franchise. 
• Assisting technicians in the field when it is needed. 
• Assist local marketing team to grow the business. 
• Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner. 

Qualifications

• Mitigation/Remediation estimating and scoping experience. 
• Highschool or GED. 
• Two years of Mitigation/Remediation experience is preferred.
• Familiar with Xactimate  
• Residential and or Commercial construction experience preferred .
• Excellent communication and customer service skills.
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.  
• Able to travel for CAT events, training, or regional meetings 5-10% of the time. 
• Excellent interpersonal, communication, oral, and written skills.
• Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA.
• Must have WRT, ASD and AMRT Certifications required.  Commercial Drying Specialist recommended.  FSRT certifications will also be required to maintain. 
• Must be able to pass a drug and background check.  No previous felonies or misdemeanors are allowed.