Field Service Technician II

Field Service Technician

At Compucom Staffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client has a brand-new opportunity for a qualified Field Service Technician to provide onsite technical support in Lansing, MI and surrounding areas. This role will support multiple store locations and requires consistent daily travel throughout the assigned route. The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.

Duties and Responsibilities:

• Understand AC/DC and backup power concepts
• Manage triage, troubleshooting and resolution to client scope on IT equipment
• Occasionally works at heights of 20' to 25', lift equipment training provided
• Document efforts, issues and resolutions, close cases/tickets daily

Skills and Qualifications:

• Minimum 1+ year of IT technical support experience
• A+ CompTIA certification required
• Technical hardware experience required
• Net+ CompTIA certification is a plus
• Field service experience preferred
• Exceptional Customer Service and relationship building competence
• Excellent time management and reporting skill
• Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
• Experience desired in copper and fiber cabling and various terminating connectors
• Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding
• Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
• Able to lift 25lbs

Wage Range: The rate for this position is between $15.75 - $22.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

On-Camera Video Interview Notice: Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.